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HP Customer Support - Knowledge Base

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HP Designjet 100 Printer Series - HP Care Pack Options

Introduction

HP Care pack services vary by country/region. For local availability and pricing information, contact HP Customer Support in the relevant country/region.
Post-Warranty Packs will be introduced six months after the product’s introduction. No Installation Pack will be available. (Self-installable product support is available through HP customer call centers.)

EMEA/NA/Australia/New Zealand

  • Service type: Express Exchange (EMEA with Courier assist)
  • Total service period: three year
  • Purchase period: up to 180 days after purchase date
  • Available from: reseller, HP business store
  • Covered services: parts, labor, freight
  • Recommended purchaser: every HP Designjet user
Click here to purchase HP Care packs online from the HP business store at http://h71016.www7.hp.com/home.asp?oi=E9CED&BEID=19701&SBLID=, or call the HP business store at 800-888-9909.

Asia Pacific (except Australia/New Zealand)

  • Service type: Next-day Onsite Repair
  • Total service period: three year
  • Purchase period: up to 90/180 days after purchase date
  • Available from: reseller, HP-Store
  • Covered services: parts, labor, travel
  • Recommended purchaser: every HP Designjet user

Latin America

  • Service type: Return to HP (Turn Around Time= 5 days)
  • Total service period: three year
  • Purchase period: up to 90 days after purchase date
  • Available from: reseller, HP-Store
  • Covered services: parts, labor, one-way freight
  • Recommended purchaser: every HP Designjet user

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Country/Region: Flag Malaysia

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