hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet CP Series Printers - Removing Media Jams

Clearing jammed media

  1. Turn the printer off, open the window and disengage the media levers that hold the paper against the platen roller.
      caution:
    When moving the printhead carriage, touch only the black plastic parts of the carriage.
  2. Carefully move the print head carriage out of the way of the jammed paper, if possible all the way either to the left or the right ends of the printer. Move the carriage in the opposite direction of the paper jam. If the printer was in the process of cutting media at the time of the jam, the cutter is attached to the printhead carriage and will move with it.
  3. Carefully remove any of the jammed media that you can easily lift up and out from the top of the printer.
  4. Carefully pull the rest of the roll or sheet down and out of the media’s entry slot.
  5. Lower the window and the lever and switch on the printer. Press the Form Feed and Cut key to eject any pieces of media that are still in the media path.
    note:
    Depending on the status of the printer when the media jam occurred, it may check the ink system components.
  6. Reload the media as you would normally. Remember to trim the edge straight when using roll media so the roll will load correctly without jamming again.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Malaysia

hp-detect-load-my-device-portlet

Actions
Loading...