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HP Designjet ColorPro Printers - How to Remove and Avoid Paper Jams

Check for paper feed problems
Make sure that paper is loaded correctly in the trays and that paper is not jammed in the printer. Check the printer display for paper jam messages.
Loading the trays
The HP Designjet ColorPro series printer has three paper trays and one rear-manual feed for superior paper handling capabilities.
Feature
Function
Tray 1
This tray acts as a bypass tray. It holds up to 10 sheets of paper. This tray should be used for media types and sizes that are seldom used.
Tray 2
This tray holds up to 150 sheets of paper. It is recommended that you use this tray to hold paper that is commonly used.
Tray 3
This tray holds up to 250 sheets of paper. It is recommended that you use this tray to hold paper that is commonly used.
Rear manual feed
The rear-manual feed is designed to provide a straight paper path for printing on thicker media (up to 0.3 mm), such as cardstock or labels, without bending. This paper path allows you to print only one sheet at a time.
How to clear paper jams
If paper is jammed in the printer, follow these steps to clear the jam.
  1. Remove all paper from Trays 1, 2, and 3. Pull out any paper that is visibly stuck.
    Figure : Pull out any paper that is visibly stuck
  2. Lift the top cover and pull out any paper that may be stuck.
    Figure : Lift the top cover and pull out any paper
  3. If you are unable to free the jammed paper, pull out the handle of the paper knob located on the side of the printer. Pull the knob away from the printer and then rotate to remove the paper.
    Figure : Pull the knob and then rotate to remove the paper
  4. If the display still reports a paper jam, go to the back of the printer and lower the rear-access door by lifting the two rear-door latches.
    Figure : Lift the two rear-door latches to lower the rear-access door
  5. Remove the back panel by pressing the two catches inwards.
    Figure : Remove the back panel by pressing the two catches inwards
  6. Pull out any paper that may be stuck inside.
    Figure : Pull out any paper that may be stuck inside
  7. Replace the back panel and make sure that it fits securely.
  8. Close the rear-access door and turn on the printer.
How to avoid paper jams
  • Make sure that nothing is blocking the paper paths
  • Do not overload the trays:
    • Tray 1 holds up to 10 sheets of paper
    • Tray 2 holds up to 150 sheets of paper
    • Tray 3 holds up to 250 sheets of paper
  • Load the paper correctly:
    • Tray 2 - Remove any paper in the tray and add to a new stack. Square the new paper stack prior to re-inserting it into the tray.
    • Tray 3 - Remove Tray 3 completely from the printer. Remove all paper from the tray and add to a new stack. Square the new paper stack and install into Tray 3. Carefully install Tray 3 into the printer. Ensure the top page does not buckle up during tray insertion.
  • Do not use paper that is curled or crumpled.

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