HP Designjet Printers - "Edge Not Found Reload Media" Message Displayed on Front Panel when Trying to Load Clear Film or Transparency
When loading a sheet or roll of transparency or clear film into an HP DesignJet printer, the front panel error message, "Edge Not Found Reload Media," is displayed.
The edge detect sensor on the HP DesignJet printers is an optical sensor. If the media that is being loaded into the printer is transparent or clear, the edge detect sensor may not be able to identify it. Try loading a standard piece of bond paper to verify that the issue is with the media and not the edge detect sensor. HP Clear Film (part numbers C3876A, 24 inch roll, and C3875A, 36 inch roll) has a white tape along the left and right sides of the media. The tape allows the edge detect sensor to find the media and continue the media load process.
note:HP Clear Film is only supported on HP DesignJet 330, 350C, 650C, 700, 750C, 750C Plus and 755CM printers.
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