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Soporte al cliente de HP: base de conocimientos

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HP LaserJet M1005 MFP - Scan image quality problems and solutions

Solving scanned-image problems

Use the table below to help solve problems with the quality of the scanned image. You can also try updating your printer software and firmware to the most recent version by visiting the HP product support page: www.hp.com/support/ljm1005.
The following are a few simple steps you can take to improve scan quality.
  • Use high-quality originals.
  • Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images.
  • Adjust the software settings according to how you plan to use the scanned page.
Problem
Cause
Solution
The scanned image is of poor quality.
The original might be a second-generation photo or picture.
  • To eliminate the patterns, try reducing the size of the image after scanning.
  • Print the scanned image to see if the quality is better.
  • Verify that your resolution and color settings are correct for the type of scan job that you are performing.
The image that appears on the screen might not be an accurate representation of the quality of the scan.
  • Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by opening Display in Windows Control Panel.
  • Try adjusting the resolution and color settings in the scanner software.
The original might have been loaded incorrectly.
Make sure that you have loaded the original correctly on the flatbed scanner.
The scanner might be dirty.
Clean the scanner.
The graphics settings might not be suitable for the type of scan job that you are performing.
Try changing the graphics settings.
Part of the image did not scan.
The original might have been loaded incorrectly.
Make sure that the original is placed correctly on the flatbed scanner.
A colored background might be causing images in the foreground to blend into the background.
Try adjusting the settings before you scan the original or enhancing the image after you scan the original.
The original is too small.
The minimum size that the flatbed scanner supports is 25 x 25 mm1 x 1 inch.
The media size is incorrect.
In Scan settings, make sure that the input media size is large enough for the document that you are scanning.
The scan takes too long
The resolution or color level is set too high.
Change the resolution and color level settings to the correct settings for your job.
The software is set to scan in color.
The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help for details.
A print job or copy job was sent before you tried to scan.
If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the device and scanner share memory, the scan might be slower.
Blank pages
The original might have been loaded upside down.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Too light or dark
The resolution and color levels may be set incorrectly.
Verify that you have the correct resolution and color settings.
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the glass.
Clean the flatbed scanner surface.
Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the glass.
Clean the flatbed scanner surface.
Unclear text
The resolution and color levels may be set incorrectly.
Verify that you have the correct resolution and color settings.

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