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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c06585735

Versión: 1

Equipos comerciales HP, HP Image Assistant - Error: «No se pudo iniciar Image Assistant 0xB/11» cuando se utiliza McAfee Endpoint Security 10.6

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 03-Mar-2020

Última actualización : 03-Mar-2020

DESCRIPTION
HP Image Assistant (HPIA) no se inicia y aparece el siguiente mensaje de error:
No se pudo iniciar Image Assistant 0xB/11
El problema se produce en los sistemas que ejecutan McAfee Endpoint Security 10.6, si la función de Prevención de vulnerabilidades está activada.

ÁMBITO
La información incluida en este documento hace referencia a:
Configuración:
  • HPIA versión xxxx
  • McAfee Endpoint Security versión 10.6, con la opción de Prevención de vulnerabilidad activada.
Equipos compatibles con HPIA:
  • Desktops HP de uso empresarial
  • Notebooks HP de uso empresarial
  • Estaciones de trabajo HP
  • Sistemas de punto de venta HP
RESOLUCIÓN
Para solucionar el problema, agregue HPIA a la lista de Exclusiones de McAfee Endpoint Security 10.6:
  1. Abra McAfee Endpoint Security.
  2. Abra Configuracióny, a continuación, haga clic en Prevención de amenazas.
  3. Haga clic en Mostraravanzado.
  4. Desplácese hacia abajo hasta Exclusiones - Exclusiones del proceso que especifican el módulo de llamada o la API no se aplican a la prevención de ejecución de datos de Windows.
  5. Haga clic en Agregar.
  6. Seleccione Archivo-Proceso-Registro en la lista de Tipos.
  7. Busque HPImageAssistant.exe.
  8. Seleccione HPImageAssistant.exe y, a continuación, haga clic en Aceptar.
  9. Escriba un nombre en Nombre del proceso.
  10. Haga clic en Guardar (se cerrará la ventana Agregar exclusión).
  11. Haga clic en Aplicar (la ventana de Configuración se cerrará).

Hardware platforms affected : HP 402 G1 Small Form Factor PC, HP Elite Dragonfly Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP EliteDesk 1000 G1, HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 700 G1 Small Form Factor PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G1 Small Form Factor PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 SFF Bezel/Dust Filter, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 705 G5 Small Form Factor PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 800 G2 SFF Bezel/Dust Filter, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower Bezel/Dust Filter, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G3 SFF Dust Filter, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower Dust Filter, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G4 Small Form Factor PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G4 Workstation Edition, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 880 G1 Tower PC, HP EliteDesk 880 G2 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G4 Tower PC, HP EliteDesk 880 G5 Tower PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 Retail System, HP EliteOne 800 G2 21.5-inch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Engage Go Convertible System, HP Engage Go Mobile System, HP Engage One All-in-One System, HP Personal Systems Commercial Warranty Options, HP ProBook 11 EE G1, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ProDesk 400 G1 Desktop Mini PC, HP ProDesk 400 G1 Microtower PC, HP ProDesk 400 G1 Small Form Factor PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G5 Desktop Mini PC, HP ProDesk 400 G5 Microtower PC, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 400 G6 Microtower PC, HP ProDesk 400 G6 Small Form Factor PC, HP ProDesk 405 G1 Microtower PC, HP ProDesk 405 G2 Microtower PC, HP ProDesk 405 G3 Microtower PC, HP ProDesk 405 G4 Desktop Mini PC, HP ProDesk 405 G4 Small Form Factor PC, HP ProDesk 480 G1 Microtower PC, HP ProDesk 480 G2 Microtower PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G5 Microtower PC, HP ProDesk 480 G6 Microtower PC, HP ProDesk 485 G1 Microtower PC, HP ProDesk 485 G2 Microtower PC, HP ProDesk 490 G1 Microtower PC, HP ProDesk 490 G2 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 498 G1 Microtower PC, HP ProDesk 498 G2 Microtower PC, HP ProDesk 498 G3 Microtower PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G4 Desktop Mini PC, HP ProDesk 600 G4 Microtower PC, HP ProDesk 600 G4 Microtower PC (with PCI slot), HP ProDesk 600 G4 Small Form Factor PC, HP ProDesk 600 G5 Desktop Mini PC, HP ProDesk 600 G5 Microtower PC, HP ProDesk 600 G5 Microtower PC (with PCI slot), HP ProDesk 600 G5 Small Form Factor PC, HP ProDesk 680 G1 Tower PC, HP ProDesk 680 G2 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G4 Microtower PC, HP ProDesk 680 G4 Microtower PC (with PCI slot), HP ProOne 400 G1 19.5-inch Non-Touch All-in-One PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G1 23-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 400 G5 20-inch All-in-One Business PC, HP ProOne 400 G5 23.8-inch All-in-One Business PC, HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 440 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 440 G5 23.8-in All-in-One Business PC, HP ProOne 460 G2 20-inch Non-Touch All-in-One PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G2 20-inch Non-Touch All-in-One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 490 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 496 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 600 G1 All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G4 21.5-inch FHD Non-Touch JPN All-in-One Business PC, HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 17 G7 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06573584

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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