solution Contentsolution Content

HP Color LaserJet Enterprise 5700, 6700, 6701, X55745, X654 - 13.E1 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations related to the output bin.

Clear a paper jam in the output bin

Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 13.E1.Dz Jam in output bin

  • 13.E1.FF Residual paper jam in output bin

z = paper type that is being printer on. This can be 0-9 or A-F.

  1. If paper is visible in the output bin, grasp the leading edge and remove it.

    Remove jammed paper

  2. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

  3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

Additional support options

Try one of our automated tools or diagnostics
Ask a question on our HP Support Community page
Get in touch with one of our support agents

Enter a topic to search our knowledge library

What can we help you with?