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Paper handling

The following sections provide details for this topic.

General advice

This topic provides a full set of reference information for this subject.

CAUTION:

Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully.

CAUTION:

Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.

CAUTION:

All paper must be 280 mm11 in or longer. A4 and letter paper cannot be loaded in landscape orientation.

Tip:

For photo paper wear cotton gloves to avoid transferring oils onto the paper.

Load a roll onto the spindle

The following steps provide the complete procedure for this topic.

  1. Open the roll cover.

  2. Remove the black end of the spindle from the printer, then the blue end.

    CAUTION:

    Be sure to remove the black end first. Removing the blue end first could damage the black end.

    Warning:

    Do not insert your fingers into the spindle supports during the removal process.

  3. The spindle has a stop at each end. The blue stop can move along the spindle. remove the blue stop from the end of the spindle.

  4. If there is already a roll or core on the spindle, remove it.

  5. If the roll is long, rest it horizontally on a table and insert the spindle into it.

    Tip:

    You may need two people to handle a large roll.

  6. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation.

    Note:

    From the front of the printer, the blue stop should be inserted into the right-side holder.

  7. Put the blue stop onto the open end of the spindle, and push it towards the end of the roll.

  8. Ensure that the blue stop is pushed in as far as it goes, until both ends are against the stops.

If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Supplies and accessories.

Load a roll into the printer

The following steps provide the complete procedure for this topic.

To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle.

Tip:

Do not try to open both roll covers at once; this may cause problems. Always close one cover before opening the other.

Note:

The first two steps below are optional: you can start with step 3. However, in this case the printer will not keep track of the length of the roll, and will print no barcode on the roll when it is next unloaded. So you are recommended to follow all the steps, starting with step 1, unless you have turned off the Printing paper info option. See Printing paper info.

  1. From the front panel, press , then the roll icon, then Load.

    If the roll you have selected is already loaded, you have to wait while it is automatically unloaded.

  2. If you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required (and vice versa).

    Note:

    If at any time you open a roll cover while that roll is loaded but not printing, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it.

  3. Open the roll cover.

  4. Load the spindle into the printer, with the blue stop on the right. Hold the spindle by its ends and not in the middle, to avoid touching the paper and perhaps leaving marks on it.

  5. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge.

  6. Insert the edge of the paper into the printer.

    Warning:

    Do not push your fingers inside the printer's paper path.

  7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. You will hear a beep.

  8. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode, which falls into the basket.

  9. If the leading edge of the paper has no barcode, the front panel prompts you to select the paper category and type.

    Tip:

    If you have loaded a paper type whose name does not appear in the paper list, see .

  10. The front panel may ask you to specify the length of the roll. See Printing paper info. Press OK.

  11. Close the roll cover only when the front panel prompts you to do so.

Note:

If you have an unexpected issue at any stage of the paper loading process, see .

Unload a roll

Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described below.

Quick procedure with paper on the roll

If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically. The front panel prompts you to load a new roll or sheet.

Note:

When the roll is unloaded in this way, no barcode is printed on it, so the printer will not know the length of the roll when it is next loaded. See Printing paper info.

Note:

If you open the a roll cover while a sheet is loaded, the sheet is also unloaded.

Front panel procedure with paper on the roll

The following steps provide the complete procedure for this topic.

If there is paper on the roll, you can unload it from the front panel.

  1. Press , then the roll icon, then Unload.

  2. You may need to open the roll cover.

Load a single sheet

The following steps provide the complete procedure for this topic.

  1. Measure sheet length before loading (if it is not standard size).

  2. Ensure that both roll covers are closed. If a roll cover is opened while a sheet is loaded, the sheet is immediately unloaded.

    Warning:

    Do not load the sheet before starting the loading process from the front panel.

  3. At the front panel, press , then the sheet icon, then Load > Load sheet.

  4. If a roll is already loaded, you have to wait while it is automatically unloaded. The roll is not unloaded, but withdrawn to the standby position, so that it can be printed on again without reloading as soon as the sheet paper has been unloaded.

    Note:

    If at any time you open a roll cover while that roll is loaded but not printing, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it.

  5. Select your paper category and type.

    Tip:

    If you have loaded a paper type whose name does not appear in the paper list, see .

  6. When prompted by the front panel, insert the sheet into the front of the printer.

  7. Align the left-hand edge of the sheet with the blue line on the left-hand side of the printer.

  8. Push the sheet into the printer until it will not go any further.

    Warning:

    Do not push your fingers inside the printer's paper path.

  9. Guide the sheet into the printer until the printer beeps and starts pulling the paper.

  10. The printer checks the alignment.

  11. If the sheet is not correctly aligned, it is ejected, and you will have to try again.

Note:

If you have an unexpected problem at any stage of the paper loading process, see .

The stacker

The following sections provide details for this topic.

  1. Basket

  2. Stacker pivoting cover

  3. Stacker

General advice

The following steps provide the complete procedure for this topic.

By default, the printer cuts the paper after every print job. The resulting printed sheet of paper is neatly stacked on top of the other printed sheets by the stacker.

To empty the stacker, stand in front of the printer and pull the stack of printed sheets out of the stacker. The stacker cover may open during this process; make sure that it is closed after you have removed the sheets. Normally the return spring will close it automatically.

Tip:

Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the printer is not printing.

Tip:

You can lock the stacker cover in the open position to collect special jobs. Make sure that you close it afterwards.

Tip:

If you want to use a photo paper for printing in normal printing mode to the stacker, you are recommended to use an HP Instant-Dry Photo Paper.

Tip:

For stacking papers below 75 gr/m2 activate the blue separators located in the laterals of the stacker cover. Make sure you deactivate them when using the rest of papers.

Manual printing with the stacker open

The stacker's manual printing mode is designed to be used when you want the highest-quality print possible on photo paper, and you are willing to stand in front of the printer to ensure it.

You can choose attended mode either for a particular job (for example, from the printer driver), or by putting the printer into attended mode from the front panel.

  • If you send a job with attended mode selected, the job is put on hold, and other jobs can continue printing, until you select it for printing from the front panel (the front panel can guide you through this process) and open the stacker cover.

  • If you put the printer into manual mode from the front panel, all jobs in the queue are put on hold for manual mode, and you can print them from the queue. When you exit manual mode, any jobs still in the queue return to their previous status.

Note:

When opening the stacker to enter manual mode, lock the stacker cover into the open position.

In manual mode:

  • You can print only one page at a time. You must start each page manually from the front panel.

  • You print with the stacker cover open, and stand in front of the printer to check the print as it emerges.

  • With the stacker cover open, you have a better view of the print as it emerges, but the stacker cannot guarantee that the print will follow the correct paper path, so you must watch over it to prevent possible damage.

  • You cannot scan or copy because the stacker cover is blocking the scanner.

  • If the printer is left idle and in manual mode for more than 15 minutes, manual mode is cancelled, and you are advised to close the stacker.

  • You can exit manual mode from the front panel or by closing the stacker.

Manual mode is indicated in various front-panel screens by the icon.

To enter manual mode, on the front panel tap Paper icon, then output options > top stacker > attended mode.

The basket

The stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket. You may decide to use the basket if the stacker is full, or if you want to separate a job from the other jobs printed to the stacker.

The basket can accept up to 10 A1 or D-sized sheets of bond paper. Larger prints should be removed from the basket immediately after printing.

Tip:

Ensure that you have routed all cables correctly, so that they do not interfere with paper falling into the basket. Otherwise you may experience paper jams.

View information about the paper

To view the loaded paper information, press , then the roll icon.

The following information is displayed on the front panel:

  • The paper type you have selected

  • Roll or sheet status

  • Width of the paper in millimeters (estimated)

  • Length of the paper in millimeters (estimated)

  • Calibration status

The same information is displayed in the HP DesignJet Utility for Windows (Overview tab > Supplies tab) and the HP Utility for Mac OS X (Information group > Supplies Status).

Paper presets

Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset. The paper preset contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software.

However, as it is inconvenient to scroll through a list of all paper types available, your printer only contains paper presets for the most commonly used paper types. If you have a paper type for which your printer has no preset, you cannot select that paper type.

There are two ways to assign a preset for a new paper type.

  • Use one of the existing HP factory paper presets by selecting the closest category and type in the front panel or the printer driver. See .

    Note:

    Colors may not be accurate. This method is not recommended for high-quality prints.

  • Download the correct paper preset from http://hp.globalbmg.com/paperpresets.

    Note:

    HP provides presets for HP paper types only. If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware.

To install a downloaded paper preset

The following steps provide the complete procedure for this topic.

  1. After finding the right paper preset at http://www.globalbmg.com/hp/paperpresets, or the paper manufacturer's website, click the Download Now button and save the paper preset (an .oms file) on your computer.

    Note:

    If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware.

  2. Before starting to install the new preset, make sure that the printer is idle and the print queue is stopped. Installing a new paper preset will interrupt any printing that is in progress.

  3. Start the HP DesignJet Utility or the Embedded Web Server.

    • In the HP DesignJet Utility for Windows, select the Color Center and then Import Paper Preset.

    • In the Embedded Web Server, click the Paper tab. In the Paper Management section, click the Import Paper Preset tab.

  4. On the Import page, select the paper preset file that you downloaded in step 1.

  5. Click the Import button and wait for the update process to finish. It may take some time.

  6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel.

Now that you have imported the paper preset, you can select the paper type from the front panel and from the driver. The ICC profile for the new paper type is ready to use by your application.

Printing paper info

Enable the Printing paper info option to record the printer's estimate of the remaining roll length, paper width and type. The information is a combination of barcode and text that is printed on the leading edge of the roll when the paper is unloaded from the printer.

Note:

The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it.

Note:

The barcode and text are printed on the roll only when the loading and unloading processes are started from the front panel's Paper menu.

Note:

This option can be expected to work only with papers that are completely opaque. It may fail with transparent or translucent papers.

To enable the Printing paper info  option, go to the front panel and press , then Paper source > Printing paper info > Enable.

Note:

Enabling this option slightly changes the paper loading and unloading procedures.

Move the paper

If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You may want to do this in order to have more or less white space between the last print and the next one when the cutter is disabled; or to increase top margin of the next print.

To move the paper, press , then Paper source  > Move paper.. Alternatively, to move the paper tap Move paper iconat the top of the Front Panel.

Maintain paper

To maintain paper quality, follow the recommendations below.

  • Store rolls covered by another piece of paper or cloth

  • Store cut sheets covered and clean or brush them before loading them in the printer

  • Clean input and output platens

  • Keep the scanner lowered unless you need to lift it for some reason

Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

Change the drying time

You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling.

Press , then Default printing configuration > Print retrieval > Drying time. You can select:

  • Extended, to set a longer than recommended time to ensure ink is completely dry

  • Optimal, to set the default and recommended time for your selected paper (this is the default setting)

  • Reduced, to set a shorter than recommended time when quality is of lower importance

  • None, to disable the drying time and remove your print as soon as it finishes printing

CAUTION:

If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the print.

Note:

If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the paper until after the printhead maintenance has completed.

Turn the automatic cutter on and off

To turn the printer's paper cutter on or off:

  • From the front panel, press , then Default printing configuration > Cutter > Horizontal cutter.

The default setting is On.

If the cutter is turned off, it does not cut the paper between jobs, but continues to cut the paper on loading, unloading, switching between rolls, and switching between the stacker and the basket.

Tip:

To cut roll paper while the automatic cutter is disabled, see Clean cut.

Clean cut

If you go to the front panel and tap the cutter icon at the top of the page, the printer advances the paper and makes a straight cut across the front edge. There are several possible reasons why you might want to do this.

  • To trim the leading edge of the paper if it is damaged or not straight. The cut strip falls into the basket.

  • To feed and cut the paper when the automatic cutter has been disabled.

  • To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages.

Note:

The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.

Note:

Photo and coated paper requires careful handling, see .

Tip:

To move the paper without cutting it, see Move the paper.