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This topic provides a full set of reference information for this subject.
Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully.
Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.
All paper must be 280 mm11 in or longer. A4 and letter paper cannot be loaded in landscape orientation.
For photo paper wear cotton gloves to avoid transferring oils onto the paper.
The following steps provide the complete procedure for this topic.
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Supplies and accessories.
The following steps provide the complete procedure for this topic.
To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle.
Do not try to open both roll covers at once; this may cause problems. Always close one cover before opening the other.
The first two steps below are optional: you can start with step 3. However, in this case the printer will not keep track of the length of the roll, and will print no barcode on the roll when it is next unloaded. So you are recommended to follow all the steps, starting with step 1, unless you have turned off the Printing paper info option. See Printing paper info.
If you have an unexpected issue at any stage of the paper loading process, see .
Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described below.
If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically. The front panel prompts you to load a new roll or sheet.
When the roll is unloaded in this way, no barcode is printed on it, so the printer will not know the length of the roll when it is next loaded. See Printing paper info.
If you open the a roll cover while a sheet is loaded, the sheet is also unloaded.
The following steps provide the complete procedure for this topic.
If there is paper on the roll, you can unload it from the front panel.
The following steps provide the complete procedure for this topic.
If you have an unexpected problem at any stage of the paper loading process, see .
The following sections provide details for this topic.
Basket
Stacker pivoting cover
Stacker
The following steps provide the complete procedure for this topic.
By default, the printer cuts the paper after every print job. The resulting printed sheet of paper is neatly stacked on top of the other printed sheets by the stacker.
To empty the stacker, stand in front of the printer and pull the stack of printed sheets out of the stacker. The stacker cover may open during this process; make sure that it is closed after you have removed the sheets. Normally the return spring will close it automatically.
Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the printer is not printing.
You can lock the stacker cover in the open position to collect special jobs. Make sure that you close it afterwards.
If you want to use a photo paper for printing in normal printing mode to the stacker, you are recommended to use an HP Instant-Dry Photo Paper.
For stacking papers below 75 gr/m2 activate the blue separators located in the laterals of the stacker cover. Make sure you deactivate them when using the rest of papers.
The stacker's manual printing mode is designed to be used when you want the highest-quality print possible on photo paper, and you are willing to stand in front of the printer to ensure it.
You can choose attended mode either for a particular job (for example, from the printer driver), or by putting the printer into attended mode from the front panel.
If you send a job with attended mode selected, the job is put on hold, and other jobs can continue printing, until you select it for printing from the front panel (the front panel can guide you through this process) and open the stacker cover.
If you put the printer into manual mode from the front panel, all jobs in the queue are put on hold for manual mode, and you can print them from the queue. When you exit manual mode, any jobs still in the queue return to their previous status.
When opening the stacker to enter manual mode, lock the stacker cover into the open position.
In manual mode:
You can print only one page at a time. You must start each page manually from the front panel.
You print with the stacker cover open, and stand in front of the printer to check the print as it emerges.
With the stacker cover open, you have a better view of the print as it emerges, but the stacker cannot guarantee that the print will follow the correct paper path, so you must watch over it to prevent possible damage.
You cannot scan or copy because the stacker cover is blocking the scanner.
If the printer is left idle and in manual mode for more than 15 minutes, manual mode is cancelled, and you are advised to close the stacker.
You can exit manual mode from the front panel or by closing the stacker.
Manual mode is indicated in various front-panel screens by the icon.
To enter manual mode, on the front panel tap , then output options > top stacker > attended mode.
The stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket. You may decide to use the basket if the stacker is full, or if you want to separate a job from the other jobs printed to the stacker.
The basket can accept up to 10 A1 or D-sized sheets of bond paper. Larger prints should be removed from the basket immediately after printing.
Ensure that you have routed all cables correctly, so that they do not interfere with paper falling into the basket. Otherwise you may experience paper jams.
To view the loaded paper information, press , then the roll icon.
The following information is displayed on the front panel:
The paper type you have selected
Roll or sheet status
Width of the paper in millimeters (estimated)
Length of the paper in millimeters (estimated)
Calibration status
The same information is displayed in the HP DesignJet Utility for Windows (Overview tab > Supplies tab) and the HP Utility for Mac OS X (Information group > Supplies Status).
Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset. The paper preset contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software.
However, as it is inconvenient to scroll through a list of all paper types available, your printer only contains paper presets for the most commonly used paper types. If you have a paper type for which your printer has no preset, you cannot select that paper type.
There are two ways to assign a preset for a new paper type.
Use one of the existing HP factory paper presets by selecting the closest category and type in the front panel or the printer driver. See .
Colors may not be accurate. This method is not recommended for high-quality prints.
Download the correct paper preset from http://hp.globalbmg.com/paperpresets.
HP provides presets for HP paper types only. If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware.
The following steps provide the complete procedure for this topic.
Now that you have imported the paper preset, you can select the paper type from the front panel and from the driver. The ICC profile for the new paper type is ready to use by your application.
Enable the Printing paper info option to record the printer's estimate of the remaining roll length, paper width and type. The information is a combination of barcode and text that is printed on the leading edge of the roll when the paper is unloaded from the printer.
The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it.
The barcode and text are printed on the roll only when the loading and unloading processes are started from the front panel's Paper menu.
This option can be expected to work only with papers that are completely opaque. It may fail with transparent or translucent papers.
To enable the Printing paper info option, go to the front panel and press , then Paper source > Printing paper info > Enable.
Enabling this option slightly changes the paper loading and unloading procedures.
If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You may want to do this in order to have more or less white space between the last print and the next one when the cutter is disabled; or to increase top margin of the next print.
To move the paper, press , then Paper source > Move paper.. Alternatively, to move the paper tap at the top of the Front Panel.
To maintain paper quality, follow the recommendations below.
Store rolls covered by another piece of paper or cloth
Store cut sheets covered and clean or brush them before loading them in the printer
Clean input and output platens
Keep the scanner lowered unless you need to lift it for some reason
Photo and coated paper requires careful handling, see Print is scuffed or scratched.
You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling.
Press , then Default printing configuration > Print retrieval > Drying time. You can select:
Extended, to set a longer than recommended time to ensure ink is completely dry
Optimal, to set the default and recommended time for your selected paper (this is the default setting)
Reduced, to set a shorter than recommended time when quality is of lower importance
None, to disable the drying time and remove your print as soon as it finishes printing
If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the print.
If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the paper until after the printhead maintenance has completed.
To turn the printer's paper cutter on or off:
From the front panel, press , then Default printing configuration > Cutter > Horizontal cutter.
The default setting is On.
If the cutter is turned off, it does not cut the paper between jobs, but continues to cut the paper on loading, unloading, switching between rolls, and switching between the stacker and the basket.
To cut roll paper while the automatic cutter is disabled, see Clean cut.
If you go to the front panel and tap the cutter icon at the top of the page, the printer advances the paper and makes a straight cut across the front edge. There are several possible reasons why you might want to do this.
To trim the leading edge of the paper if it is damaged or not straight. The cut strip falls into the basket.
To feed and cut the paper when the automatic cutter has been disabled.
To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages.
The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.
Photo and coated paper requires careful handling, see .
To move the paper without cutting it, see Move the paper.