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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP PCs - No drives can be found during Windows 11 or Windows 10 installation (Intel 11th Generation processors)

No drives can be found because the Media Creation Tool does not provide the storage drivers. Follow these steps to create installation media, locate and install the missing storage drivers, and complete the Windows 11 or Windows 10 installation.

No drives can be found during Windows 11 installation (Intel 11th Generation processors)

Windows 11 Media Creation Tool does not provide the supported storage drivers for computer models with Tiger Lake (TGL) memory configurations. If you are installing Windows 11 from a USB flash drive at startup (not from Windows), this issue stops the installation process before you choose a Windows installation hard drive.

Create the Windows 11 installation media

Download Media Creation Tool, and then create Windows installation media.

Note:

You can run Media Creation Tool to create Windows installation media on any computer.

Go to Download Windows 11 (Microsoft) (in English).
Under Create Windows 11 Installation Media, click Download Now.
Click Open, Save, or Run to download the tool to your computer.
Double-click the MediaCreationTool.exe file in the browser downloads bar, or in the Downloads folder, to start the installation.
Accept the license terms.
Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.
Select the language and edition for the Windows 11 installation, and then click Next.
Select USB flash drive, and then click Next.
Insert a blank USB flash drive (32 GB or larger), and then click Next.
Select the USB flash drive, and then click Next.
After the Media Creation Tool finishes creating the installation image on the USB flash drive, click Finish.

Extract the Intel Rapid Storage Technology drivers to the USB flash drive

Download Intel Rapid Storage Technology (IRST) drivers from the HP Software and Drivers web page and extract them to the USB flash drive.

Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
Right-click the downloaded file, select Extract to, and then select the USB flash drive that you are going to use to install Windows 11.

Install Windows 11 using Windows installation media

Windows 11 Setup allows you to do a clean installation of Windows 11 (erases all data) or to keep your personal files and apps. HP recommends backing up all data before installing in case of data loss.

Note:

If you are prompted to provide the BitLocker key, see HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10).

Insert the Windows installation USB flash drive into the computer.
Open the USB flash drive in File Explorer, and then double-click setup.exe. If a User Account Control window is displayed, click Yes.
Select the language and keyboard layout, and then click Next.
Click Install now.
If requested, enter your Windows product key, and then click Next. If Windows was previously activated, skip this step.
Select the edition of the operating system to install, and then click Next.
Accept the license terms.
In the Which type of installation do you want? window, select one of the following options:
- Upgrade: Install Windows and keep files, settings, and applications: Keeps all your personal files, settings, and apps.
- Custom: Install Windows only (advanced): Keeps nothing and erases all data.
Click Load driver.
Click Browse to navigate to the location of the driver.
Navigate to the SoftPaq folder where the IRST driver was downloaded, and then expand it.
Click the F6 folder, and then click OK.
Select either driver option in the list, and then click Next.

The drive is displayed.
Click Format to format the drive, and then click Next to start the Windows installation.

Continue through the installation procedure until the installation is complete.

No drives can be found during Windows 10 installation (Intel 11th Generation processors)

Windows 10 Media Creation Tool does not provide the supported storage drivers for computer models with Tiger Lake (TGL) memory configurations. If you are installing Windows 10 from a USB flash drive at startup (not from Windows), this issue stops the installation process before you choose a Windows installation hard drive.

Create the Windows 10 installation media

Download the Media Creation Tool, and then create the installation media.

Note:

You can run the Media Creation Tool and create the Windows 10 installation media on any computer.

Go to Download Windows 10 (Microsoft) (in English).
Click Download tool now.
Click Open, Save, or Run to download the tool to your computer.
Double-click the MediaCreationTool.exe file in the browser downloads bar, or in the Downloads folder, to start the installation.
Accept the license terms.
Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.
Select the language, edition, and architecture (64-bit or 32-bit) for the Windows 10 installation, and then click Next.
Insert a blank USB flash drive (HP recommends 16 GB or larger), select USB flash drive, and then click Next.
Select the USB flash drive, and then click Next.
After the Media Creation Tool finishes creating the installation USB flash drive, click Finish.

Extract the Intel Rapid Storage Technology drivers to the USB flash drive

Download Intel Rapid Storage Technology (IRST) drivers from the HP Software and Drivers web page and extract them to the USB flash drive.

Go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name to find the software and drivers for your computer model.
From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
Right-click the downloaded file, select Extract to, and then select the USB flash drive that you are going to use to install Windows 10.

Install Windows 10 from the USB flash drive

Load the missing storage driver, and then install Windows 10.

Insert the Windows installation USB flash drive into the computer.
Open the USB flash drive in File Explorer, and then double-click setup.exe. If a User Account Control window is displayed, click Yes.
Select the language and keyboard layout, and then click Next.
Click Install now.
If requested, enter your Windows product key, and then click Next. If Windows was previously activated, skip this step.
Select the edition of the operating system to install, and then click Next.
Select I accept the license terms, and then click Next.
Click Load driver.
Click Browse to navigate to the location of the driver.
Navigate to the SoftPaq folder where the IRST driver was downloaded, and then expand it.
Click the F6 folder, and then click OK.
Select either driver option in the list, and then click Next.

The drive is displayed.
Click Format to format the drive, and then click Next to start the Windows installation.

Continue through the installation procedure until the installation is complete.

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