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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP Smart Tank printers – ‘We couldn’t find a printer’ error in HP Smart

If HP Smart is unable to find your HP Smart Tank 670, 720, 750, 6000, 7000, or 7300 series printer or you are prompted for a Wi-Fi Direct password, perform a printer factory reset to place the printer into Wi-Fi setup mode. Once the printer is in Wi-Fi setup mode, use HP Smart to find and connect to the printer over your Wi-Fi network.

Restore factory defaults and set up the printer

Restore an HP Smart Tank printer to factory defaults and set up the printer using the HP Smart app.

From the left side of the printer, lift the ink access door.
On the printer control panel, press the Information button for three seconds.

All buttons on the control panel light up.
Press the Information button and the Cancel button until 00 displays and the Wi-Fi button blinks.
Lower the ink access door.
Wait for 30 seconds.
Press the Power button or disconnect the power cable to turn off the printer.
Turn on the printer, and then wait until the Wi-Fi button blinks and Wi-Fi icon on the printer display cycles.

The printer enters into Wireless Setup Mode.
Open the HP Smart app, add the printer, and then follow the prompts to complete printer setup.