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    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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Keep your account when you replace your printer

If you replace a printer with an Instant Ink account with another printer, you can keep your existing account and change the printer attached to it.

This is true if HP replaces your printer under warranty, or if you purchased a replacement. Printer replacement allows you to keep rollover pages, free months, prepaid amounts, account history, and other account information for the previous printer.

To replace your Instant Ink printer, make sure you set up the new printer using the HP Smart app.

  • If HP sends a replacement printer under warranty, the HP Smart app automatically replaces the printer on the Instant Ink account during printer setup.

  • If you purchased a replacement printer, look for the option to replace an old printer during set up with the HP Smart app. You are prompted to identify the existing Instant Ink account for the replacement printer.


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