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Instant Ink shipment questions

Track shipments and change your shipping or email address.

Note:

Business: Only administrators can make changes in Business accounts.

My ink, toner, or paper replacements have not arrived

HP Instant Ink is a Subscription Service that sends ink, toner, or paper* before you need them, based on your printing volume. You might not receive a shipment every month. If you print a lot, you might receive several shipments in a month.

New to the program? Most new printers come with cartridges that can be used with Instant Ink. If you enroll in Instant Ink during initial setup, you can start printing pages in the program right away. When you provide a delivery address, a new set of cartridges arrives within 10 days. If you select the HP Paper Add-on Service for Instant Ink for an enrolled printer, you receive your paper Welcome Kit within 10 days of being fully subscribed to the Instant Ink plan.

Missing a shipment?

Sign into your account:
- Home / Home Office: Sign into your Instant Ink account
- Business: Sign into your Instant Ink for Business account
Click HP Instant Ink, then Shipment Tracking in the left navigation menu to track previous shipments and see an estimate of your next shipment date.
You might have received your last shipment a while ago. If you cannot locate a shipment, contact HP Instant Ink support for assistance:
- Home / Home Office: HP Instant Ink support
- Business: HP Instant Ink for Business support

*The paper option is not available in all areas. If it is available, the offer appears on your Instant Ink account page. Paper cannot be shipped to PO boxes.

Change or verify your shipping address

Change your shipping address from your HP Instant Ink account page.

Change your shipping address for Home / Home Office Instant Ink

Your account can only have one shipping address.

Sign into your Instant Ink account.
Open Account in the left menu, then Shipping or Shipping & Billing, then Manage your shipping address.

Change your shipping address for Business Instant Ink accounts with LaserJet 3000/4000 printers

Each enrolled printer can have a different shipping address. You can set a default shipping address to apply to new printers.

Sign into your Instant Ink for Business account.
Click HP Instant Ink, then Overview in the left menu and make sure the printer you want to change is selected.
Click Change next to Shipping in the Plan Details section.
Either select a different address from the list or click Add New Address to create a new shipping address.

To change your default address, see which printers are associated with each address, or add or delete addresses from your list:

Sign into your Instant Ink for Business account.
Click Account, then Shipping in the left menu.

Change your shipping address for HP All-In Plan for Print

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click Account in the left menu, then HP All-in Plan shipping & billing.
Click Manage your shipping address.

If your shipment went to the wrong address

If your shipment went to the wrong address, contact HP Support for assistance:

Home / Home Office: HP Instant Ink support
Business: HP Instant Ink for Business support
HP All-in Plan for Print: 24/7 Pro live support

Set printer name and location on shipping labels

To make it easier to match shipments to printers, Business Instant Ink customers can set a custom printer name and location for all printers, though this information currently appears only on the shipping labels for LaserJet 3000 and 4000 series printers.

Sign into your Instant Ink for Business account.
Click Printers in the left menu, and then click on the printer name you would like to change.
Click the Actions pulldown menu, and then Edit Printer Name or Edit Printer Location.

Change your email address

Change your email address from your HP Instant Ink account page.

Change your email address for Instant Ink for Home / Home Office

Sign into your Instant Ink account.
Click Account, then Profile in the left menu, then Update Security Settings.
A confirmation email is sent to your new email address. Open the confirmation email, and then click Confirm email address.

Change your email address for Instant Ink for Business

HP sends emails to account administrators. Add or remove administrators to change addresses.

Change your email address for HP All-in Plan for Print

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click Account, then Profile in the left menu, then Update Security Settings.
A confirmation email is sent to your new email address. Open the confirmation email, and then click Confirm email address.

Why are my cartridges different?

HP Instant Ink cartridges contain more ink or toner and may be larger than the cartridges you are used to. They are intended to work in your printer. Please try them.

Instant Ink cartridges may be a different size or have a different number than you expected.

For example, all of these Instant Ink cartridges work in the same printer:

If you cannot install the cartridges or they do not work, Contact HP Instant Ink support for assistance:

Home / Home Office: HP Instant Ink support
Business: HP Instant Ink for Business support

Why is my next shipment marked `Shipment Processing`?

If your next shipment shows Shipment Processing or Next estimated shipment in 1 week in the Shipment Tracking or Track Shipments section of your account page for more than 5 days, it means HP was unable to retrieve a tracking number from the carrier.

You should still receive your shipment on time. It might already have been delivered. The message on your account page changes when you install the new cartridge. HP is working to make your tracking information available as soon as possible.

Recycle HP Instant Ink or Toner cartridges

HP Instant Ink or Toner cartridges are the property of HP and must be returned when empty or when your service is canceled. Return empty supplies using a recycling envelope or a prepaid return address label from HP.

To return empty Instant Ink or Toner supplies:

Use the recycling envelope or prepaid shipping label that came with your last shipment of replacement supplies.
If you do not have an envelope or label, order more on your account page or HP Planet Partners website.
- Instant Ink customers: Order return supplies on the account page.
  1. Sign into your Instant Ink account or your Instant Ink for Business account.
  2. Click HP Instant Ink, and then Overview in the left menu.
  3. Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.
- HP All-in Plan for Print customers: Order return supplies at HP Planet Partners.
Use the recycling envelope or shipping label to return the parts:
- Ink cartridges: To maximize environmental benefits, wait until you have three to eight empty ink cartridges before returning them to HP.
- Toner cartridges: Apply the prepaid shipping label to an old Instant Ink toner box or your own box.