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HP Printers - Use HP Digital Fax to receive faxes to a computer or email

HP Digital Fax automatically saves incoming faxes to a Mac, Windows computer, or folder on the network, or sends them to an email account.

This feature helps save paper and ink as an alternative to printing faxes, and can provide access to faxes when you are away from your printer.

Prepare to set up HP Digital Fax

Make sure your computer and printer are prepared for HP Digital Fax setup.

  • Set up the fax connection to the phone line: Confirm your printer is connected to your landline or digital telephone service and can send and receive faxes.

  • Install HP software and drivers: Go to 123.hp.com (in English) to install the full-feature software and driver packages that includes HP Digital Fax.

  • Confirm administrator rights: The administrator computer needs a username and password. If you are saving to a network, make sure the folder has full read and write access.

  • Make sure the computer is on at all times: The destination folder's computer or server must be turned on and awake at all times. Faxes cannot be saved if the computer is off or in a hibernate state.

Set up HP Digital Fax

Run the guided HP Digital Fax setup tool in the HP software.

Note:

Available options during setup vary by printer model and how it connects to the computer. USB-connected printers can save faxes to a local folder only. Network-connected printers support saving to a folder on the network and fax to email.

  1. Open your HP printer software.

    • Windows: Search Windows for your printer model name and number, and then click the name in the search results to open HP Printer Assistant.

    • Mac: Open Finder, click Go > Applications, double-click the Hewlett-Packard or HP folder, and then double-click HP Utility.

  2. Run the Digital Fax Setup software.

    • Windows: In HP Printer Assistant, select the Print, Scan & Fax tab, and then click Digital Fax Setup Wizard.

      Clicking Digital Fax Setup Wizard in HP Printer Assistant
    • Mac: In HP Utility, under Fax Settings, click Digital Fax Archive.

      Running Digital Fax Archive in HP Utility
  3. Follow the instructions to complete setup.

To find out if your printer supports additional Digital Fax options, check the Fax or Setup menus on the printer control panel.

Send a test fax

Send a fax to HP, and then wait for a return fax to make sure you are able to send and receive faxes.

  1. Create a one-page black and white test fax.

  2. Add your fax number to the fax header. The service uses the header number to send the return fax. Make sure your full 10-digit fax number is in the header, and that it matches the number of the phone line connected to the fax.

  3. Temporarily suspend or disable any conflicting phone line services such as voice mail, call waiting, anonymous call rejection, privacy manager, and caller ID, as these can interfere with incoming faxes. Pressing *82 before dialing the HP Fax Test Service number unblocks the Caller ID blocking feature in most areas. Contact your telephone company if any of these services are interrupting fax communication.

  4. Send the test fax to 1-888-HPFaxme (1-888-473-2963 U.S.).

  5. Wait 5 to 7 minutes for the service to send a return fax.

If a fax is not received after 10 minutes, check fax settings and try again.


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