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When you start a scan from the printer control panel, a No Scan Options or scan settings issue message displays and the scan fails.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Restart the computer and printer to clear any error states.
Press the Power button to turn off the printer.
Close all running programs on your computer, and then restart the computer.
Wait 30 seconds, and then turn the printer back on.
The HP Digital Imaging Monitor (DIM) software for Windows must be running in order to scan from the printer control panel.
In Windows, search for and open c:\Program Files (x86)\HP\digital imaging\bin.
From the bin folder, find and double-click hpqste08.exe to make sure it is running.
Right-click hpqste08.exe, and then select Create shortcut.
Search for and open shell:common startup, and then press Enter to open the Startup window.
Position the Startup window and the bin window side by side.
Click and drag hpqste08.exe shortcut from the bin window, and then drop it into the Startup window.
Restart the computer.
Uninstall the HP print driver and install and use HP Smart on a Windows computer.
Disconnect any USB cables from the printer.
In Windows, search for and open Add or remove programs.
Look for your HP printer name in the list of programs.
If you find your printer, click the printer name, and then click Uninstall.
If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.
If a User Account Control message displays, click Yes.
Follow the instructions to complete the software removal, and then restart the computer.
Go to 123.hp.com to download and install HP Smart.