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HP Customer Support - Knowledge Base

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HP Printers - HP ePrint job doesn't print

HP ePrint lets you send print jobs over email using a unique email address assigned to your printer. If the ePrint job does not print, check the requirements and network connection.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ePrint job requirements and settings

Make sure your printer can receive an ePrint job and the job meets the requirements.

  1. Make sure Web Services is on.

    • Printers with touchscreens: Touch the HP ePrint icon , and then touch Settings. Or, navigate to the Web Services menu under Network Setup or Wireless Settings. If prompted, follow the instructions to turn on Web Services.

    • Printers without touchscreens: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.

  2. Make sure the email meets ePrint requirements.

    • Enter only the printer email address in the To field. Multiple email addresses might cause the ePrint job to fail.

    • Add text in the Subject field. A blank subject field might cause the ePrint job to fail.

    • Attach no more than 10 files. The total size of the email, including attachments, cannot exceed 10 MBs.

    Example of an ePrint job email
  3. Make sure the file attachment is compatible with HP ePrint.

    • Photos must be a GIF, JPG, PNG, BMP, or TIFF file and have at least a resolution of 100 pixels.

    • Documents must be a PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel file. Digitally signed, encrypted, or password protected documents are not supported.

    By default, ePrint jobs print single-sided, and in the same color and orientation as the original. Documents print on either letter or A4 paper, and photos print on 101.6 mm x 152.4 mm (4 in x 6 in) paper.

  4. Make sure the sending email address has permission to use your printer. Sign in to your HP Smart account. Under ePrint Access, select Open to Anyone so anyone can send ePrint jobs, or select Allowed, enter an email address, and then click Add.

Troubleshoot your printer connection

Identify and resolve printer connection issues.


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