
hp-support-head-portlet

- ${title}
hp-contact-secondary-navigation-portlet

- ${title}
hp-share-print-widget-portlet

- ${title}
hp-concentra-wrapper-portlet

- ${title}
HP PCs - Troubleshooting wireless mouse problems
If a wireless mouse does not respond or work as expected, check the connection, install updates, and confirm settings to resolve the issue.
Check the power and connection status (mouse with a wireless USB receiver)
Check a wireless mouse for power and connection issues if it uses a USB receiver that plugs into a port or is built into the computer.
Check the power and connection status (Bluetooth mouse)
Check a wireless mouse for connection and power issues if it uses Bluetooth to connect to the computer.
HP PCs - Wireless mouse advanced troubleshooting
Use these advanced steps and methods when a wireless mouse is unresponsive or does not work as expected.
Update hardware drivers
Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
Test the mouse with HP PC Hardware Diagnostics
If your mouse is not working as expected, use the HP PC Hardware Diagnostics tool for Windows to help identify any issues.
Run Windows Update
Update your Windows 11 or Windows 10 computer using Windows Update.

Resolve specific mouse problems
Resolve mouse issues such as poor tracking, slow pointer, poor visibility, or slow clicks.
Mouse is not tracking correctly
If there is an issue with mouse tracking, try using the mouse on a different surface and clean the lens.
-
Change the mouse surface. Make sure the mouse is on a nontransparent, flat surface, such as a mouse pad or a white piece of paper. The device might not work on glass, grooved, translucent, or reflective surfaces.
-
Clean the plastic tracking lens. Dirt or fingerprint buildup can cause tracking issues. Use a damp cloth or cotton swab to clean the lens on the underside of the mouse.
Mouse pointer is too slow, too small, or clicks slowly
If the mouse pointer moves too slow, is difficult to see, or the double-click is slower than expected, change the mouse settings.
HP PCs - Troubleshooting a Bluetooth connection
Check for connection or driver issues if you cannot pair a Bluetooth accessory or input device with your computer.
Perform the following tasks in the order given. Try using the device after each task to see if the issue is resolved.
Confirm your computer has Bluetooth
Use Device Manager to confirm if your computer supports Bluetooth.
Make sure the Bluetooth signal is on
When the Bluetooth signal is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.
Check the wireless communication settings
On your computer, make sure your wireless communication settings allow for a Bluetooth connection.
Remove any wireless interference
The Bluetooth wireless signal between your computer and device might be too weak to make a good connection.
-
Make sure the device is on and discoverable.
-
Check for and turn off Bluetooth on any other devices that are not being used.
-
Move the computer and device closer together, usually within 10 m (33 ft).
-
Make sure there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.
Restart the Bluetooth device and computer
Restarting the device and computer might resolve connectivity errors.
-
Close all running programs on your computer, and then shut down the computer.
-
Turn off the Bluetooth device.
-
Turn on the computer and device.
Check for a Bluetooth driver update
If the Bluetooth driver for your device is out of date, you might experience connectivity issues.
Reinstall the Bluetooth device
The Bluetooth driver for your device might be corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.
Restore your computer when Windows starts normally
Restore your computer to a previous point in time.

Contact HP Customer Support
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
-
Enter your product serial number to view warranty status and to change your location, if necessary.
-
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.
hp-feedback-input-portlet

- ${title}
hp-feedback-banner-portlet

- ${title}
hp-country-locator-portlet

- ${title}

hp-detect-load-my-device-portlet

- ${title}
hp-hero-support-search

- ${title}