HP PCs - Troubleshooting wireless mouse problems

If there is an issue with mouse tracking, try using the mouse on a different surface and clean the lens.

1. Change the mouse surface. Make sure the mouse is on a nontransparent, flat surface, such as a mouse pad or a white piece of paper. The device might not work on glass, grooved, translucent, or reflective surfaces.

2. Clean the plastic tracking lens. Dirt or fingerprint buildup can cause tracking issues. Use a damp cloth or cotton swab to clean the lens on the underside of the mouse.

If the mouse pointer moves too slow, is difficult to see, or the double-click is slower than expected, change the mouse settings.

1. In Windows, search for and open Mouse settings.

2. Select Additional mouse options.

3. On the Mouse Properties window, select a tab for the settings you want to change.

   • Buttons: Customize the left and right buttons, change the double-click speed, or highlight items without holding down the mouse button.

   • Pointers: Change the pointer schemes or select a visual style for the pointer.

   • Pointer Options: Change the pointer speed, default behavior, or visibility.

   • Wheel: Customize the vertical or horizontal scrolling of the mouse wheel.

   

Use Device Manager to confirm if your computer supports Bluetooth.

1. In Windows, search for and open Device Manager.

2. In Device Manager, look for Bluetooth or Bluetooth Radios in the list.

   If Bluetooth does not display, your computer does not support it. Use a different type of wireless or USB device.

   

When the Bluetooth signal is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.

1. Open Device Manager, and then click the arrow next to Bluetooth.

   

2. If your device does not display, right-click the Bluetooth card, and then select Enable device.

   

On your computer, make sure your wireless communication settings allow for a Bluetooth connection.

1. In Windows, search for and open Airplane mode.

2. Make sure Airplane mode is turned off, and Wi-Fi and Bluetooth are turned on.

   Note:

   Airplane mode automatically turns off Wi-Fi and Bluetooth. If you need to use Bluetooth while in Airplane mode, you can manually toggle it back on.

   

The Bluetooth wireless signal between your computer and device might be too weak to make a good connection.

1. Make sure the device is on and discoverable.

2. Check for and turn off Bluetooth on any other devices that are not being used.

3. Move the computer and device closer together, usually within 10 m (33 ft).

4. Make sure there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.

Restarting the device and computer might resolve connectivity errors.

1. Close all running programs on your computer, and then shut down the computer.

2. Turn off the Bluetooth device.

3. Turn on the computer and device.

If the Bluetooth driver for your device is out of date, you might experience connectivity issues.

1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

   

2. Right-click your Bluetooth device, and then select Update driver.

3. On the Update Drivers screen, click Search automatically for updated driver software.

4. If an update is available, update the driver.

The Bluetooth driver for your device might be corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.

1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

   

2. Right-click the device you are trying to pair, and then select Uninstall.

3. Restart the computer to reset any wireless connections.