HP Printers - 'User Intervention Required' Error (Windows)

When the printer does not respond or does not work as expected, look for an error message to find more helpful information.

1. Check the printer control panel: If lights on the printer are blinking or an error displays, follow any instructions on the printer control panel or printer software to resolve the error. If no instructions display, go to HP Customer Support, type your printer model, and then search for blinking lights or the specific error for detailed steps.

2. Check the printer software or HP Smart app: Errors and notifications in HP software and apps sometimes provide instructions to resolve printer error states.

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to select your printer and run the diagnostic.

4. If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Stop the print spooler, delete print job files, and then restart the computer and the printer.

1. Turn off the printer, and then unplug the power cord.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then click Stop.

   

4. After the Print Spooler stops, close the Services window.

5. In Windows, open File Explorer.

6. Browse to C: > Windows > System 32 > spool > PRINTERS.

7. Delete all files in the PRINTERS folder.

8. Shut down your computer.

9. Reconnect the power cord to the printer, and then turn it on.

10. Turn on the computer.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Windows includes a troubleshooting tool that can help resolve printer issues.

1. In Windows, search for and open Troubleshoot Settings.

2. Click Printer > Run the troubleshooter.

   

3. If prompted, select your printer in the list, and then click Next.

Print a Network Configuration or Wireless Network Test Results Page, and then use the information on it to connect your printer wirelessly.

1. Print a Wireless Network Test Results or Network Configuration report.

   • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.

   • Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

   • LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

   • Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

   • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

2. On the printout, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.

   • Wireless status: Under 802.11 Wireless, the Status should be Connected. If it is not, your printer is not connected to the wireless network. Connect your printer to the network. For more information, go to Connect to a wireless HP printer.

     

   • IP Address, Subnet Mask, Default Gateway: Under 802.11 Wireless, find the printer's IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

     

   • URL(s): Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

     

3. From a computer connected to the same network as your printer, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer's EWS. If the EWS does not display, try another browser.

4. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.

5. Select Manual IP, and then provide your printer information.

   

   • To auto-fill all fields, click Suggest a Manual IP Address, and then make sure the fields for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway match your printer's information on the Network Configuration Page.

   • If Suggest a Manual IP Address is not available, type the information from the Network Configuration Page into the IP Address, Subnet Mask, and Default Gateway fields.

6. Click Apply, and then wait until the changes are confirmed.

Add a printer port to Windows that matches your printer's IP address.

1. Print a Wireless Network Test Results or Network Configuration report.

   • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.

   • Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

   • LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

   • Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

   • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

2. On the Network Configuration Page, find the printer's IP address.

3. In Windows, search for and open Printers & scanners.

4. Click the name of your printer, and then select Manage.

5. Click Printer Properties.

6. On the Ports tab, click Add Port.

7. Select Standard TCP/IP Port, and then click New Port.

   

8. Type the printer's IP address, and then click Next.

9. Select the new Standard TCP/IP Port from the list, and then click OK.

   Note:

   You might see two printers in the list of devices. Do not remove or uninstall either printer.