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HP EliteBook and ProBook Notebook PCs - Blank Screen on External HDMI Displays

There is no picture on external display.

Description

There is no picture on the external HDMI display when it is connected to the computer using an HDMI cable.

Scope

The information in this document applies to the following:

Computers

  • HP EliteBook 645 14 inch G10 Notebook PC (75C13AV)

  • HP EliteBook 645 14 inch G9 Notebook PC (4K018AV)

  • HP EliteBook 655 15.6 inch G10 Notebook PC (75G71AV)

  • HP EliteBook 655 15.6 inch G9 Notebook PC (4K063AV)

  • HP EliteBook 835 G7 Notebook PC

  • HP EliteBook 835 G8 Notebook PC (1W3K2AV)

  • HP EliteBook 845 G7 Notebook PC

  • HP EliteBook 845 G8 Notebook PC

  • HP EliteBook 855 G7 Notebook PC

  • HP EliteBook 855 G8 Notebook PC (1V3V2AV)

  • HP ProBook 445 14 inch G10 Notebook PC (70Z74AV)

  • HP ProBook 445 14 inch G9 Notebook PC

  • HP ProBook 455 15.6 inch G10 Notebook PC (719G8AV)

  • HP ProBook 455 15.6 inch G9 Notebook PC (4S0R4AV)

Effective date

03/13/2024

Document Information

Current document version

1

Resolution

To resolve this issue, disable High-bandwidth Digital Content Protection (HDCP) in AMD Software. Follow the instructions to disable the HDCP.

  1. Open AMD Software.

  2. Navigate to Gaming > Display > Display 2, (make sure the external display is selected which is Display 2 in this case). In the bottom right there will be an “Overrides” drop down.

    Gaming Window

    Screen shot of the gaming window

  3. Clicking on the “Overrides” dropdown you will be prompted for a EULA. Click Read & Accept the EULA.

    Display Overrides Window

    Screen shot of Display Overrides window

  4. Click Proceed.

    Proceed Window

    Screen shot of proceed window

  5. Click toggle button to disable HDCP support (Default is Enabled)

    HDCP Toggle Button With Default Enabled

    Screen shot of HDCP Toggle Button With Default Enabled

    Toggle Button Shown Disabled.

    Screen shot of Toggle Button Shown Disabled.

  6. Click on Restart Now.

    Restart Now Button

    Screen shot of Restart Now Button

Revision history

This document has been revised according to the information below.

List of versions

Version

Description

Date

1

Initial Release

03/13/2024

Legal Information

Notice:

The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

© Copyright 2024 HP Development Company, L.P.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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