HP 14, 15, Pavilion 13, 14, 15 Notebook PCs - WLAN, Bluetooth Not Detected, or Warning (Yellow Exclamation) Appears in Device Manager

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Feb-2021

Last updated : 08-Feb-2021

DESCRIPTION

The Wireless device does not detect any networks, Bluetooth cannot connect to any devices, or a warning (yellow exclamation) appears on the device in the Device Manager. This issue occurs if the computer's BIOS is not up to date.

Figure 1. Device Manger warning on the wireless device.

SCOPE

The information in this document applies to the following.

BIOS:

F.22 (or previous versions)

Parts:

Intel® Wireless-AC 9461 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 5 Combo
Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo
Intel® Wi-Fi 6 AX201 (2x2) and Bluetooth® 5 combo

Computers:

HP 14s-dq2000 Laptop PC series
HP 14-dq2000 Laptop PC series
HP 14s-dq2000 Laptop PC series
HP 14s-dr2000 Laptop PC series
HP 14-dq1000 Laptop PC series
HP 14s-dq1000 Laptop PC series
HP 14s-dr1000 Laptop PC series
HP 14s-dy1000 Laptop PC series
HP 15-dy2000 Laptop PC series
HP 15s-fq2000 Laptop PC series
HP 15s-fr2000 Laptop PC series
HP 15-dy1000 Laptop PC series
HP 15s-fq1000 Laptop series
HP 15s-fr1000 Laptop series
HP Pavilion 13-bb0000 Laptop PC series
HP Pavilion 13t-bb0000 Laptop PC series
HP Pavilion 14-ce2000 Laptop PC series
HP Pavilion 14-dv0000 Laptop PC series
HP Pavilion 14t-dv0000 Laptop PC series
HP Pavilion 15-cs2000 Laptop PC series
HP Pavilion 15-eg0000 Laptop PC series
HP Pavilion 15t-eg0000 Laptop PC series

Operating Systems:

Non-OS Specific

RESOLUTION

To resolve this issue, download and install the appropriate SoftPaq to update the BIOS:

Affected Platforms	SoftPaq Description	Release Notes	Download SoftPaq
HP 14-dq1000 Laptop PC HP 14s-dq1000 Laptop PC HP 14s-dr1000 Laptop PC HP 14s-dy1000 Laptop PC HP 15-dy1000 Laptop PC HP 15s-fq1000 Laptop PC HP 15s-fr1000 Laptop PC	HP Notebook System BIOS Update (Intel Processors) Version: F.16 Revision: A	SP112522 release notes	SP112522 File Download
HP 14s-dq2000 Laptop PC HP 14-dq2000 Laptop PC HP 14s-dq2000 Laptop PC HP 14s-dr2000 Laptop PC HP 15-dy2000 Laptop PC HP 15s-fq2000 Laptop PC HP 15s-fr2000 Laptop PC	HP Notebook System BIOS Update (Intel Processors) Version: F.08 Revision: A	SP112523 release notes	SP112523 File Download
HP Pavilion 13-bb0000 Laptop PC HP Pavilion 13t-bb0000 Laptop PC	HP Firmware Pack (Intel Processors) Version: F.11 Revision: A	SP112335 release notes	SP112335 File Download
HP Pavilion 14-dv0000 Laptop PC HP Pavilion 14t-dv0000 Laptop PC	HP Firmware Pack (Intel Processors) Version: F.11 Revision: A	SP112334 release notes	SP112334 File Download
HP Pavilion 14-ce2000 Laptop PC HP Pavilion 15-cs2000 Laptop PC	HP Notebook System BIOS Update (Intel Processors) Version: F.23 Revision: A	SP112278 release notes	SP112278 File Download
HP Pavilion 15-eg0000 Laptop PC HP Pavilion 15t-eg0000 Laptop PC	HP Firmware Pack (Intel Processors) Version: F.11 Revision: A	SP112333 release notes	SP112333 File Download

Hardware platforms affected : HP 14-d1000 Laptop PC series, HP 14-dq1000 Laptop PC IDS Base Model, HP 14s-dq1000 Laptop PC (7AX30AV), HP 14s-dy1000 Laptop PC IDS Base Model, HP 15-dy1000 Laptop PC series, HP 15-f1000 Laptop PC series, HP 15-f2000 Laptop PC series, HP 15s-fq1000 Laptop PC (7BJ15AV), HP 15s-fy1000 Laptop PC series, HP Laptop PC 14-d2000, HP Laptop PC 14-dq2000, HP Laptop PC 14-dq2000 IDS Base Model, HP Laptop PC 14s-dq2000 (26G78AV), HP Laptop PC 14s-dq2000 IDS Base Model, HP Laptop PC 14s-dr2000, HP Laptop PC 15-dy2000, HP Laptop PC 15s-fq2000, HP Laptop PC 15s-fr2000, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 15-cs2000 Laptop PC, HP Pavilion Laptop PC 13-bb0000, HP Pavilion Laptop PC 14-dv0000, HP Pavilion Laptop PC 15-eg0000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07023060

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP 14, 15, Pavilion 13, 14, 15 Notebook PCs - WLAN, Bluetooth Not Detected, or Warning (Yellow Exclamation) Appears in Device Manager

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