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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06997964

Version: 1

HP EliteBook 745 G4 Notebook PCs - Error 2753: The file 'hpdefset.primary_output' is not marked for installation When Upgrading to Windows 10

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Jan-2021

Last updated : 14-Jan-2021

DESCRIPTION
The following message may display when upgrading Windows 7 to Windows 10, then installing HP System Default Settings for Windows 10.
Error 2753.The file "hpdefset.primary_output" is not marked for installation.
Figure 1: Error 2743
HP System Default Settings - InstallShield Wizard showing "Error 2753.The file "hpdefset.primary_output" is not marked for installation."

SCOPE
The information in this document applies to the following:
Computers:
HP EliteBook 745 G4 Notebook PC Series
Operating Systems:
Microsoft Windows 7 (64-bit)
RESOLUTION
To resolve this issue, perform the following procedures:
Procedure 1: Uninstall System Default Settings for Windows 7
  1. In the search field next to the Start button, type Control Panel, and then press Enter.
  2. In Programs, click Uninstall a program.
  3. Locate and select HP System Default Settings, click Uninstall, and then follow the on-screen instructions.
Procedure 2: Install System Default Settings for Windows 10
  1. After uninstalling System Default Settings for Windows 7, download and install the following Softpaq:
Softpaq Description
Release Notes
Download SoftPaq
System Default Settings for Windows 10
Version: 1.4
REV: 9
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.
note:
A permanent fix will not be available as Windows 7 is now considered as an end of life operating system according to Microsoft.

Hardware platforms affected : HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle

Operating systems affected : Microsoft Windows 7 (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA06997964

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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