To resolve this issue, perform the troubleshooting steps provided below, and update the IRST driver to v17.5.0.1024 or (later version) after the OS is completely restored.
Procedure 1. Run the HP Diagnostics Utility to rule out other hard drive issues.
- Power on, or restart the computer.
-
Press
F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
-
Select
Component Tests > Hard Drive > Quick Test.
-
Select
Drive C:.
-
Click
Run Once.
- Once the test is completed, the results are displayed on screen.
If the drive passes all tests, continue to Procedure 2. If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure
Legacy Support, under
Boot Options, is
DISABLED.
note:
If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
- Start or restart the computer.
-
Press
F10 repeatedly during start up to enter the BIOS configuration utility.
-
Check
Legacy Support and disable if it is enabled:
System Configuration > Boot Options > Legacy Support
or
Boot Options > legacy Support
-
If Legacy Support is
DISABLED, skip to
Procedure 3, Step 3. If Legacy Support is
ENABLED, change it to
DISABLED, save the changes and exit, then go to
Procedure 3.
Procedure 3: Determine if the Optane memory is installed and working normally.
- Power on, or restart the computer.
-
Press
F10 repeatedly during start up to enter the BIOS setup utility.
-
Locate the Intel(R) Rapid Storage Technology option.
Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology.
If Intel Optane or Incomplete Optane Volume is listed, the computer has Intel Optane memory installed and working normally from hardware perspective, continue to Procedure 4.
If there is no Optane Volume listed (either with Incomplete Optane Volume or Intel Optane), the computer does not have Optane memory or Optane is hardware malfunctioning and can not be detected. Contact HP Customer Support for further assistance.
Intel Optane memory installed.
Incomplete Intel Optane memory installed.
Procedure 4: Perform the image recovery with HP recovery media, then update the IRST driver.
After image restore is complete, update the IRST driver to 17.5.2.1024 (or later). Download and install the appropriate SoftPaq to update the driver to prevent issue from reoccurring.
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Affected Notebook Computers
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
|
HP 14 Laptop PC
HP 17q Laptop PC
HP 17g Laptop PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024
Revision: A
|
|
|
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HP ENVY 13 Laptop PC
HP ENVY 17 Laptop PC
HP ENVY 17m Laptop PC
HP ENVY 15-dr0000 x360 Convertible PC
HP ENVY 15-dr1000 x360 Convertible PC series
HP ENVY 15m-dr0000 x360 Convertible PC
HP ENVY 15m-dr1000 x360 Convertible PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024 Revision: A
|
|
|
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OMEN by HP 15-dc0000 Laptop PC
OMEN by HP 15-dc1000 Laptop PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024 Revision: A
|
|
|
|
HP Pavilion Gaming 15-dk0000 Laptop PC
HP Pavilion Gaming 17-cd0000 Laptop PC
|
Intel Rapid Storage Technology Driver
Version: 17.5.2.1024 Revision: A
|
|
|
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HP 15s-dr0000 Laptop PC
HP 15s-dr1000 Laptop PC
HP 15-dw0000 Laptop PC
HP 15-dw1000 Laptop PC
HP 15s-fq0000 Laptop PC
HP 15s-du0000 Laptop PC
HP 15s-du1000 Laptop PC
HP 15s-dy0000 Laptop PC
HP 15s-dy1000 Laptop PC
|
Intel Rapid Storage Technology Driver - Comet Lake
Version: 17.5.2.1024
Revision: A
|
|
|
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HP Spectre 13-ap0000 x360 Convertible PC
HP Spectre 15-df0000 x360 Convertible PC
HP Spectre 15-df1000 x360 Convertible PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1809/1903)
Version: 17.5.2.1024
Revision: A
|
|
|
|
OMEN by HP 15-dh0000 Laptop PC
OMEN by HP 17-cb0000 Laptop PC
|
Intel RST Driver (RAID)(Windows 10 v1607/v1809/v1903)
Version: 17.5.2.1024
Revision: A
|
|
|
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HP 15-dy0000 Laptop PC
HP 15-dy1000 Laptop PC
HP 15s-fr0000 Laptop PC
HP 15s-fr1000 Laptop PC
HP 15s-fq0000 Laptop PC
HP 15s-fq1000 Laptop PC
HP 15s-fy0000 Laptop PC
HP 15s-fy1000 Laptop PC
HP Pavilion 13-an0000 Laptop PC
HP Pavilion 13-an1000 Laptop PC
|
Intel Rapid Storage Technology Driver - Ice Lake (Windows 10 v1903)
Version: 17.5.2.1024
Revision: A
|
|
|
|
HP Pavilion 14-dh0000 x360 Convertible PC
HP Pavilion 14m-dh0000 x360 Convertible PC
HP Pavilion 14m-dh1000 x360 Convertible PC
HP Pavilion 14q-dh0000 x360 Convertible PC
HP Pavilion 14q-dh1000 x360 Convertible PC
HP Pavilion 14-dh1000 x360 Convertible PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024
Revision: A
|
|
|
|
OMEN X by HP 2S 15-dg0000 Laptop PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1903)
Version: 17.5.2.1024
Revision: C
|
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Affected Desktop Computers
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
|
HP ENVY TE01-0xxx Desktop PC
HP Pavilion Gaming TG01-0xxx Desktop PC
HP Pavilion TP01-0xxx Desktop PC
|
Intel RST Driver (RAID)(Windows 10 v1607/v1809/v1903)
Version: 17.5.2.1024
Revision: A
|
|
|
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HP Pavilion 24-xa0000 All-in-One Desktop PC
HP Pavilion 27-xa0000 All-in-One Desktop PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1803 /v1809 /v1903)
Version: 17.5.2.1024
Revision: A
|
|
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HP ENVY 27-b000 All-in-One Desktop PC
HP ENVY 27-b100 All-in-One Desktop PC
HP ENVY 27-b200 All-in-One Desktop PC
HP ENVY Curved 34-b000 All-in-One Desktop PC
HP ENVY Curved 34-b100 All-in-One Desktop PC
HP ENVY 34-b100 Curved All-in-One Desktop PC
|
Intel Rapid Storage Technology Driver (Windows 10 v1803 /v1809 /v1903)
Version: 17.5.2.1024
Revision: A
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