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HP Color LaserJet Pro MFP M182-M183 - Paper Jam Error

This document is for HP Color LaserJet Pro MFP M182n, M182nw, and M183fw printers.
During a print job, the printer stops feeding pages, and the Attention light on the printer control panel blinks. One of the following messages might display, depending on your printer.
  • An Er/04, Er/05, or Er/06 displays on the printer control panel.
  • A Jam in input tray, Jam in output bin, or Document feeder jam. Clear and reload message displays on the printer control panel.
Clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Look for jammed paper

Confirm any error messages that display, and then use one of the following sections to find and clear any paper that might be stuck in the area of the printer indicated by the message. If the error message does not indicate a specific area, or if no error message displays, use all the following sections to clear jammed paper from the printer.
If you have removed all jammed paper from the printer and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Resetting the printer might clear a false paper jam error.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.

Step 3: Use genuine HP toner cartridges

Non-HP cartridges might cause paper jams. If you have non-HP toner cartridges installed, install genuine HP toner cartridges. For more information, go to Replacing Toner Cartridges.

Step 4: Try to print again

Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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