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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

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HP Pavilion 15-bc501np Product Specifications

Hardware

Product number
6WQ87EA
Product name
HP Pavilion 15-bc501np
Microprocessor
Intel® Core™ i5 9300H (2.4 GHz base frequency, up to 4.1 GHz base with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Chipset
Intel® HM370
Memory, standard
8 GB DDR4-2666 SDRAM (1 x 8 GB)
Hard drive
128 GB M.2 SSD
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD SVA anti-glare WLED-backlit (1920 x 1080)
Wireless connectivity
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 USB 2.0 Type-A (Data Transfer Only); 1 RJ-45; 1 AC smart pin; 1 HDMI; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
38.24 x 25.25 x 2.45 cm
Weight
2.2 kg
Power supply type
135 W AC power adapter
Battery type
4-cell, 63.3 Wh Li-ion polymer
Battery life mixed usage
Up to 10 hours
Video Playback Battery life
Up to 8 hours and 45 minutes
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
B&O, dual speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Latvia

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