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HP Neverstop Laser 1000 Printers - Replacing the Imaging Drum

This document is for HP Neverstop Laser 1000a, 1000w, 1000n, 1001nw, and 1020n printers.
Replace the imaging drum when the following error lights and messages display.
  • The Imaging Drum light and Attention light blink.
  • An Imaging drum is low, Replace imaging drum, or similar message displays in the printer software or HP Smart app.
  1. Open the top cover.
    Opening the top cover of the printer
  2. Using the handle, pull the imaging drum up and out to remove it, and then recycle it.
    Removing the imaging drum
  3. Remove the new imaging drum from its packaging.
  4. Remove the orange cover and the tabs from the new imaging drum.
      caution:
    Do not touch the green roller. Fingerprints and smudges can damage the imaging drum and affect print quality.
    Removing the imgaging drum packaging
  5. Shake the imaging drum at least five times.
  6. Hold the imaging drum by the handle, align it with the tracks, and then insert it into the printer.
    Installing the new imaging drum
  7. Close the top cover.
    Closing the top cover

Frequently asked questions (FAQs)

Review these frequently asked questions about replacing the imaging drum.