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HP Color LaserJet Enterprise M751, Managed E75245 - 13.A2.FF, 13.B2.A2, 13.B2.D2 jam error in tray 2

13.A2.FF, 13.B2.A2, 13.B2.D2 jam error in tray 2

Use the following procedure to check for paper in all possible jam locations related to Tray 2 and inside the right door. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.A2 Jam in Right door
  • 13.B2.D2 Jam in Right door
  • 13.A2.FF
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in Tray 2:
  1. Open Tray 2 and remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
    Figure : Open Tray 2 and remove damaged sheets
  2. Remove Tray 2 from the printer by pulling and lifting it up slightly.
    Figure : Remove Tray 2 from the printer
  3. Gently remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.
    Figure : Remove jammed paper from the tray feed rollers
  4. Reinstall and close Tray 2.
    Figure : Reinstall and close Tray 2
  5. Open the right door.
      caution:
    Do not touch the transfer roller. Contaminants can affect print quality.
    Figure : Open the right door
  6. Gently pull out any jammed paper from inside the right door.
    Figure : Remove jammed paper from inside the right door
  7. Gently pull out any jammed paper in the duplex area on the right door.
    Figure : Remove jammed paper from the duplex area
  8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
    Figure : Remove jammed paper entering the bottom of the fuser
  9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, squeeze the release levers, lift up slightly, and then pull straight out to remove the fuser.
      caution:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the fuser
  10. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
      caution:
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers.
    Figure : Open the jam-access door on the fuser and remove jammed paper
  11. If paper is jammed as it enters the output bin, gently pull the paper out to remove it.
    Figure : Remove jammed paper entering the output bin
  12. If paper is visible in the output bin, grasp the leading edge and gently remove it.
    Figure : Remove jammed paper from the output bin
  13. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place.
    Figure : Reinstall the fuser
  14. Close the right door.
    Figure : Close the right door

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