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HP Printers - Using Smart Tasks

This document is for HP wireless printers and the HP Smart app on Android or Apple iOS smartphones and tablets, and Windows 10 computers.

Smart Tasks is a feature of the HP Smart app. Automate printing, emailing, or saving files from the HP Smart app on your Android or iOS mobile device or Windows 10 computer.

Step 1: Install the HP Smart app and enable Smart Tasks

Install the HP Smart app, add your printer, and then enable Smart Tasks.

Make sure your device and printer are connected to your wireless network, and then download and install the HP Smart app from 123.hp.com (Android, iOS), or HP Smart (in English) from the Windows Store (Windows 10).
Open the app, and then follow the on-screen instructions to add your printer.
From the HP Smart app home screen, select your printer.
- If the Smart Tasks tile displays, continue with these steps.
- If the Smart Tasks tile does not display, scroll down and select Personalize (Android, iOS) or Printer Settings (Windows 10), and then select Smart Tasks.
Follow any on-screen prompts to sign in or create an HP account.

Step 2: Create a Smart Task

Create a Smart Task to send print jobs, email, or save documents or photos to a connected cloud account.

note:
Smart Task settings vary by printer, mobile device, or computer.

Click Smart Tasks, and then click Create a Smart Task.
Select the task actions you want to include:
- Print: Send a print job to your printer.
- Email: Send an email message or attachments.
- Save to: Save a print or scan job to a cloud storage account, such as Google Drive or Microsoft OneDrive.
Follow the on-screen instructions to create and name the task, and then click Save (Android, iOS) or Done (Windows 10).

The new task displays on the Smart Tasks screen.

Step 3: Run a Smart Task

Send print jobs, email, or save documents or photos to a connected cloud account.

Run a Smart Task from the HP Smart app

Use the HP Smart app to run Smart Tasks from your mobile device or computer.

Click the Smart Tasks tile, select a Smart Task, and then open an existing document or photo, or scan using your camera or printer, depending on your device.
Select the file you want, and then click Start to apply the Smart Task.
Select a file or photo, or scan your item, and then click Start to run the Smart Task, or click the Smart Tasks icon to select a different Smart Task.

The app runs the selected Smart Task.
- Print: The printer prints the document, photo, or scanned file.
- Email: The app delivers an email message with the attached file or message.
- Save to: The app creates an HP Smart folder to the connected cloud storage account for saved files.

Run a Smart Task from the printer control panel (HP OfficeJet Pro 9010, 9020 printers)

Synchronize Smart Tasks to your HP OfficeJet Pro 9010, 9012, 9015, 9018, 9019, 9020, 9025, and Premier All-in-One printers with firmware version 1905A or later. To update the firmware from the control panel, touch the Setup icon

. Select Printer Maintenance, and then select Update the printer.

After you sync your printer and Smart Tasks, you can run them from the printer control panel.

From the HP Smart app, select your printer, if it is not already selected.
Tap the Smart Tasks tile, scroll down the list of Smart Tasks, and then select Sync my Smart Tasks to my printer.

Any Smart Tasks you created while signed in to your HP account are available to run from the control panel.
Load your original in the automatic document feeder (ADF) or the scanner glass using the guides.
Tap the Smart Tasks icon on the printer control panel, and then select your HP account from the list.
Select the Smart Task you want to run, make any changes, and then tap Start.

The printer runs the selected Smart Task.

Step 4: Enable scan to text (OCR, HP OfficeJet Pro 9010, 9020 printers)

You can scan documents as text (OCR) for the Email or Save Smart Tasks.

note:
OCR is supported for scans from printers and mobile device cameras, and for JPG files opened in the HP Smart app. OCR is not yet supported with existing PDF files in a Smart Task.

From the HP Smart app, select your HP OfficeJet Pro 9010 or 9020 printer, if it is not already selected.
Select a Smart Task or create a new one, and then tap Edit.
Scroll down the screen, and then tap Document Handling Settings.
On the Document Handling Settings screen, turn on Make Searchable or Editable, and then select your language, file type, or automatic file naming.

note:
After you enable the OCR feature with an HP OfficeJet Pro 9010 or 9020 printer, you can use the OCR feature with other HP printers.
From the HP Smart app, select your printer, click the Smart Tasks tile, and then select a Smart Task that includes an Email or Save action.
Open a .jpg file or start a new scan, and then run the Smart Task.

OCR is applied to the emailed or saved files emailed or saved to your cloud account. The file become a searchable (PDF) or editable (DOX, TXT) file.

Frequently asked questions (FAQs)

Review these frequently asked questions about Smart Tasks.

What are the Smart Tasks requirements?

The following requirements must be met before you can use Smart Tasks.

Android and iOS
- A printer connected to your wireless network that supports the HP Smart app.
- The HP Smart app version 6.2 or later (open the app settings, and then tap About).
- Android 5.0 or later or Apple iOS 11 or later.
- Android: HP Print Plugin version 258 or later.
Windows 10
- A printer connected to your wireless network that supports the HP Smart app.
- The HP Smart app version 95 or later. To find the app version, click the Settings icon , and then select About to display the version number.
To run a Smart Task from the printer control panel
- An HP OfficeJet Pro 9010, 9012, 9015, 9018, 9019, 9020, 9025, or Premier All-in-One printer with firmware version 1905A or later. To update the firmware from the control panel, touch the Setup icon . Select Printer Maintenance, and then select Update the printer.
- Web Services turned on.

Can I use Smart Tasks on my other devices?

Yes. You can sign in to the HP Smart app across multiple mobile devices or computers.

Why did my Smart Task not work as expected?

Smart Tasks might not work as expected because of network connectivity problems, printer errors, or other issues.

Inconsistent connectivity: Cellular or remote wireless networks might be less stable and consistent than your local network.
Printer-specific capabilities: Smart Task settings vary by printer. For example, printers that do not support two-sided (duplex) printing might not be able to use the two-sided printing setting with a Smart Task.
Device-specific capabilities: Smart Task settings vary by device. For example, printers that support two-sided (duplex) printing might not be able to use the two-sided printing setting with a Smart Task depending on your device:
- iOS: Two-sided printing is not supported with scans generated from the camera or printer. Use a different method to print, email, or save your scanned file.
- Windows 10: You might need to manually select two-sided printing from the printer software before running a Smart Task with the two-sided printing setting selected.
Not receiving Smart Task emails: Check your email junk or spam folder. If the issue persists, see your email provider for the steps to allow delivery of Smart Task emails to your inbox.
An error message displays: If the print job was blocked by an error, such as low ink levels, paper jam, or connection issues, the HP Smart app displays a notification.

note:
If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.
Cannot print: The file type might be too large, password protected, or not supported. Remove any passwords from files you want to print, and then confirm they are one of the following supported file types.
- Android: JPG, PNG, PDF
- Apple iOS: JPG, PNG, PDF, DOC, PPT, XLS
- Windows 10: JPG/JPEG, PNG, BMP, PDF, PPT/PPTX, DOC/DOCX, XLS/XLSX
iOS scanned PDFs rotate when viewed in Windows 10: Use your PDF viewer to rotate the image.
Formatting issues with DOCX files: When scanning an original from the app or printer, save scanned files as PDF for best results.

Why won't Smart Tasks sync to or run from my printer?

Make sure your printer meets the following requirements for syncing or running Smart Tasks:

An HP OfficeJet Pro 9010, 9012, 9015, 9018, 9019, 9020, 9025, and Premier All-in-One printer with firmware version 1905A or later. To update the firmware from the control panel, touch the Setup icon . Select Printer Maintenance, and then select Update the printer.
Web Services turned on.
In the HP Smart app, make sure to select an HP OfficeJet Pro 9010 or 9020 printer and that Sync my Smart Tasks to my printer is turned on.

How do I remove Smart Task access to my cloud account?

See your cloud account provider for more information about removing Smart Tasks from the list of allowed apps.

How do I know that my Smart Task ran?

Review recent Smart Task activity in the HP Smart app. Smart Task activities are retained for one week.

Android, iOS: From the HP Smart app home screen, click the bell icon , select Activity, and then tap Smart Tasks.
Windows 10: From the HP Smart app home screen, click the bell icon , and then click Smart Tasks.

A list of recently completed Smart Tasks displays.

How do I edit or delete a Smart Task?

Edit or delete a Smart Task in the HP Smart app.

Android: From the Smart Tasks screen, tap the Settings icon , tap Edit, select a task, make any changes, and then tap Save. To delete a task, tap Delete.
iOS: From the My Smart Tasks screen, tap Edit, select a task, make any changes, and then tap Done. To delete a task, tap Delete.
Windows 10: From the Smart Tasks screen, select a Smart Task, and then select Edit or Delete.

Where can I learn more about printing from my mobile device?

For more information about printing from your smartphone or tablet, go to HP Mobile Printing.

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