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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06022664

Version: 1

Advisory: HP EliteBook and ProBook Notebook PCs - HP PC Hardware Diagnostics UEFI Battery Test Reports Non-HP Battery

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-May-2018

Last updated : 17-May-2018

DESCRIPTION
The following message appears with the battery test using HP PC Hardware Diagnostics version 6.6.0.0 or version 6.6.1.0:
Non-HP battery detected, this might pose health and safety risks
This message appears even though the battery is actually an HP battery.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 840r G4 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 455 G5 Notebook PC
  • HP ProBook 470 G5 Notebook PC
  • HP ProBook 640 G4 Notebook PC
  • HP ProBook 650 G4 Notebook PC
RESOLUTION
Resolve the issue by updating HP PC Hardware Diagnostics to the latest available version:
HP recommends always checking for the latest version using the above link before running HP PC Hardware Diagnostics.

Hardware platforms affected : HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 650 G4 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06022664

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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