Messages appear on the control panel display to indicate the printer’s status
or errors. Refer to the tables below to understand the messages and their
meaning, then correct the problem, if necessary.
note:
|
Message
|
Meaning
|
Suggested solutions
|
|
Check whether the pieces of paper remain in the paper path
|
There is a problem in the paper path.
|
Remove the pieces of paper remain in the paper path. If the problem persists, contact: HP Customer Support.
|
|
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists.
|
The machine cannot detect a toner cartridge. Or the seal tape was not removed from the toner cartridge.
|
Remove the sealing tape from the toner cartridge. Refer to the Quick Install Guide.
|
|
When replacing cartridges, we recommend that you use genuine Samsung toner cartridges. Samsung might decline to perform warranty services on products in which non-genuine Samsung toner cartridges such as refilled or remanufactured have been used.
|
The indicated toner cartridge is not suitable for your machine.
|
Install the corresponding toner cartridge with a Samsung-genuine cartridge, see Replacing the toner cartridge.
|
|
Door is open. Close it.
|
The front cover or rear cover is not securely latched.
|
Close the cover until it locks into place.
|
|
End of life, Replace with new [color] toner cartridge
|
The indicated toner cartridge has reached its estimated cartridge lifea.
|
|
|
[Color} toner is low
|
Small amount of toner is left in the indicated cartridgea
|
Prepare a new cartridge for a replacement. You might temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
|
|
Engine System Failure [error number]. Turn off then on.
|
There is a problem in the engine system.
|
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
|
|
Engine Failure [error number]. Call for service if the problem persists.
|
||
|
Fan Failure: [error number]. Turn off then on. Call for service if the problem persists.
|
There is a problem in the fan system.
|
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
|
|
Fuser Failure [error number]. Turn off, then on.
|
There is a problem in the fuser unit.
|
Turn the machine off and back on again. If the problem, contact: HP Customer Support.
|
|
Fuser Unit Failure [error number]. Turn off then on.
|
||
|
HDD System Failure [error number]: Turn off then on. Call for service if the problem persists
|
There is a problem in the hard disk.
|
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
|
|
HDD System Failure [error number]: Call for service
|
||
|
HDD Error [error number]: Check users guide
|
||
|
Input System Failure [error number]: Check [tray number] connection.
|
There is a problem in the tray.
|
Open and close the tray. If the problem persists, contact: HP Customer Support.
|
|
Input System Failure [error number]. Pull [tray number] out and insert it.
|
There is a problem in the tray.
|
Open and close the tray. If the problem persists, contact: HP Customer Support.
|
|
Input System Failure [error number]: Check [tray number] connection.
|
There is a problem in the lamp.
|
Open the door, then close it. If the problem persists, contact: HP Customer Support.
|
|
Load Manual with [Letter],[Plain] paper
|
The paper size specified in the printer properties does not match the paper you are loading.
|
Load the correct paper in the tray. If the problem, persists, contact: HP Customer Support.
|
|
LSU Failure: [error number]. Turn off then on. Call for service if the problem persists.
|
There is a problem in the LSU
|
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
|
|
Motor Failure: [error number]. Turn off then on. Call for service if the problem persists.
|
There is a problem in the motor system.
|
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
|
|
MSOK Failure: [error message]: Call for service and Change MSOK
|
There is a problem in the motor system.
|
Turn the machine off and back on again. If the problem persists, contact: HP Customer Support.
|
|
Original paper jam in front of the scanner
|
The originals are jammed in Dual scan document feeder.
|
Clear the jam, see Original paper jam in front of scanner.
|
|
Original paper jam inside of the scanner
|
The originals are jammed in Dual scan document feeder.
|
Clear the jam, see Original paper jam inside of scanner.
|
|
Paper in output bin is full. Remove printed paper.
|
The output tray is full.
|
Remove printouts from the output tray, the machine resumes printing.
|
|
Paper is empty in all tray. Load paper.
|
There is no paper in all tray.
|
Load paper in the tray.
|
|
Paper is empty in [tray number]. Load paper.
|
There is no paper in the tray.
|
Load paper in the tray.
|
|
Paper is empty in MP tray. Load paper.
|
There is no paper in the multi-purpose tray.
|
Load paper in the multi-purpose tray.
|
|
Paper is low in [tray number]. Load paper.
|
Running out of paper in the tray.
|
Load paper in the tray.
|
|
Tray [number] paper mismatch. MP tray paper mismatch
|
The paper size specified in the printer properties does not match the paper loaded in the tray.
|
Load paper in the tray.
|
|
Paper Jam at the bottom of duplex path
|
Paper has jammed during duplex printing.
|
Clear the jam, see In the duplex unit area.
|
|
Paper Jam inside of duplex path
|
||
|
Paper Jam at the top of duplex path
|
||
|
Paper Jam in exit area.
|
Paper has jammed in the exit area.
|
Clear the jam, see In the exit area.
|
|
Paper Jam inside of machine
|
Paper has jammed inside of the machine.
|
Clear the jam, see In tray 1 or In optional tray or Inside the machine.
|
|
Paper jam in tray 1
|
Paper has jammed in the feeding area of the tray.
|
Clear the jam, see In tray 1.
|
|
Paper jam in tray 2
|
Paper has jammed in the optional tray.
|
Clear the jam, see In optional tray.
|
|
Paper jam in tray 3
|
||
|
Paper jam in tray 4
|
||
|
Paper jam in MP tray
|
Paper has jammed in the feeding area of the tray.
|
Clear the jam, see In the multi-purpose tray.
|
|
Prepare new fuser unit
|
The estimated life of the fuser unit is close.
|
Replace the fuser unit with a new one. Contact the service representatives.
|
|
Replace with new fuser unit
|
The fuser unit has reached its end of life.
|
Replace the fuser unit with a Samsung-genuine fuser unit, call for service.
|
|
Prepare new image transfer belt unit
|
The estimated life of the transfer belt is close.
|
Replace the transfer belt with a new one. Contact the service representatives.
|
|
Replace with new image transfer belt unit
|
The transfer belt has reached its end of life
|
Replace the transfer belt with a new one. Contact the service representatives.
|
|
Install image transfer belt unit
|
The transfer belt is not installed
|
Install a Samsung-genuine transfer belt. Contact the service representatives.
|
|
Image transfer belt unit is not compatible. Check the user guide.
|
The transfer belt of the machine is not for your machine.
|
Install a Samsung-genuine part designed for your machine. Contact the service representatives.
|
|
Replace with Transfer roller
|
The transfer roller has reached its end of life
|
Replace the transfer roller with a Samsung-genuine transfer roller, call for service.
|
|
Replace with new tray [number] pickup roller
|
The tray pickup roller has reached its end of life.
|
Replace the tray pickup roller with a Samsung-genuine pickup roller.
|
|
Replace with new tray [number] retard roller
|
The tray retard roller has reached its end of life.
|
Replace the tray retard roller with a new one. Contact the service representatives.
|
|
Replace with new DSDF retard roller
|
The Dual Scan Document Feeder (DSDF) retard roller has reached its end of life.
|
Replace the Dual Scan Document Feeder (DSDF) retard roller with a new one. Contact the service representatives.
|
|
Scan System Failure: [error number]. Turn off then on.
|
There is a problem in the scan system.
|
Turn the machine off and back on again. If the problem persists, call for service.
|
|
Sensor Failure: [error number]. Turn off then on. Call for service if the problem persists.
|
There is a problem in the sensor system.
|
Turn the machine off and back on again. If the problem persists, call for service.
|
|
The room temperature is not suitable for this set use. Please adjust room temperature
|
The machine is in a room with improper room temperature.
|
Please adjust room temperature, see Specifications.
|
|
[Color] Toner Cartridge Failure: [error number]. Call for service.
|
There is a problem in the toner cartridge.
|
Turn the machine off and back on again. If the problem persists, call for service.
|
|
[Color] Toner Cartridge is not installed. Install the cartridge.
|
A toner cartridge is not installed.
|
Reinstall the toner cartridge.
|
|
[Color] Toner Cartridge is not compatible. Check users guide.
|
The imaging unit you have
installed is not for your
machine.
|
Install a Samsung-genuine
imaging unit, designed for your
machine, see Available supplies.
|
|
Top door of scanner is open
|
The Dual scan document feeder cover is not securely latched.
|
Close the cover until it locks into place.
|
|
Tray Failure: [error
number]. Check Tray
connection
|
The tray is not securely
connected.
|
Reinstall the tray. If the problem
persists, call for service.
|
|
Tray Failure [error
number]. Pull tray
[number] out and insert
it. Call for service if the
problem persists
|
The tray is not securely
connected.
|
Reinstall the tray. If the problem
persists, call for service.
|
|
Tray[number] is not
installed. Install the tray
|
The tray is not properly
installed.
|
Reinstall the tray. If the problem
persists, call for service.
|
|
Tray[number] cassette is
pulled out. Insert it
properly
|
The tray is not securely
latched.
|
Close the tray until it locks into
place.
|
|
Tray[number] door is
open. Close it
|
The tray door is not securely
latched.
|
Close the tray door until it locks
into place.
|
|
UI System Failure: [error
number].
|
There is a problem in the UI
system.
|
Turn the machine off and back on
again. If the problem persists, call
for service.
|
|
Tray Failure: [error
number]. Check Tray
connection
|
The tray is not securely
connected.
|
Reinstall the tray. If the problem
persists, call for service.
|
|
Tray Failure [error
number]. Pull tray
[number] out and insert
it. Call for service if the
problem persists
|
The tray is not securely
connected.
|
Reinstall the tray. If the problem
persists, call for service.
|
|
TR Failure: [error
number]. Install transfer
roller again
|
The transfer roller is not
installed.
|
Install the transfer roller. If it is
already installed, try to reinstall
the transfer roller. If the problem
persists, call for service.
|
|
Waste toner container is
almost full. Replace with
new one
|
The life span of the waste
toner container has expired
and the printer will stop
printing until a new waste
toner container is placed
into the printer.
|
Replace a waste toner container
with a Samsung-genuine waste
toner container.
|
|
Waste toner tank is full.
Replace with new one
|
The waste toner container is
full.
|
Replace the waste toner
container.
|
|
Waste toner tank is not
installed. Install it
|
The waste toner container is
not installed.
|
Install the waste toner container.
If it is already installed, try to
reinstall the waste toner
container. If the problem persists,
call for service.
|
|
The IPv4 address assigned
to wireless LAN conflicts
with that of other system.
Check it
|
The IPv4 address is used
elsewhere (wireless LAN).
|
Check the IPv4 address or obtain a
new IP address.
|
|
The IPv6 address assigned
to wireless LAN conflicts
with that of other system.
Check it
|
The IPv6 address is used
elsewhere (wireless LAN).
|
Check the IPv6 address or obtain
a new IP address.
|
|
This IP address conflicts
with that of other system.
Check it
|
The IP address is used
elsewhere.
|
Check the IP address or obtain a
new IP address.
|
|
Network cable is
disconnected. Check it
|
The machine is not
connected with a network
cable.
|
Connect the machine to the
network with a network cable.
|
|
Error: #S6-3113
Call for service
|
The network function does
not work due to a fault in
the wired network PHY chip.
|
Reboot the power and try the
printing job again. If the problem
persists, please call for service.
|
|
802.1x authentication
failed. Please Contact the
System Administrator
|
Fail to authenticate.
|
Check the network authentication
protocol. If the problem persists,
call for service.
|
|
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages might be affected by the percentage of image area, operating environment, printing interval, media type and media size.
|
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