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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05517321

Version: 1

Advisory: HP EliteBook and ZBook Computers - Microsoft Windows Program May Stop Responding

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-May-2017

Last updated : 10-May-2017

DESCRIPTION
If an HP system is set " Lid close action" to " Do nothing" (default is sleep) in Power Options > Advanced Settings on Windows 10 Version 1703 (Creators Update, codenamed "Redstone 2"), the Windows program may stop responding (hang) during an open and close lid event. Programs such as Camera, Calculator, Movies, and TV applications may lock up and stop responding.
NOTE
The Windows 10 Version 1703 currently has an API conflict with the graphics driver. This only affects Windows 10 Version 1703.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 840 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 850 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP ProBook 640 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 650 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 15 Mobile Workstation
  • HP ZBook 15u G2 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 15u G4 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 G4 Mobile Workstation
  • HP ZBook 17 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G4 Mobile Workstation
Operating Systems:
  • Microsoft Windows 10 Enterprise (64-bit) Version 1703
  • Microsoft Windows 10 Pro (64-bit) Version 1703
RESOLUTION
To work around this issue, perform the appropriate option.
Option 1: Set Lid close action to Sleep or Shut down instead of Do nothing.
Option 2: Close the application prior to opening and closing the lid.
Option 3: Downgrade back to the prior Windows 10 Version 1607.

Hardware platforms affected : HP EliteBook 820 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05517321

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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