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HP Customer Support - Knowledge Base

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HP PageWide Pro 750, MFP 772, 777 - Solve general fax problems

Faxes are sending slowly

The product is experiencing poor phone line quality.
  • Retry sending the fax when the line conditions have improved.
  • Check with the phone service provider that the line supports fax.
  • Turn off the Error Correction Mode setting.
    For more information, see Set the default resolution.
    note:
    This can reduce image quality.
  • Use white paper for the original. Do not use colors such as gray, yellow, or pink.
  • Increase the fax speed.
    For more information, see Change the fax speed.
  • Divide large fax jobs into smaller sections, and then fax them individually.
  • Change the fax settings on the control panel to a lower resolution.
    For more information, see Set the default resolution.

Fax quality is poor

Fax is blurry or light.
  • Increase fax resolution when sending faxes. Resolution does not affect received faxes.
    For more information, see Set the default resolution.
    note:
    Increasing resolution slows transmission speed.
  • Turn on the Error Correction Mode setting from the control panel.
  • Check the cartridges and replace if necessary.
  • Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

Fax cuts off or prints on two pages

  • Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings.
    For more information, see Configure fax settings.
    note:
    If the Default Paper Size setting is set to Letter, a Legal-sized original prints on two pages.
  • Set the paper type and size for the tray used for faxes.
  • If the Auto Reduction setting is turned off, turn it back on from the control panel.

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Country/Region: Flag Latvia

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