Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"

hp-share-print-widget-portlet

Actions

Information

Information regarding recent vulnerabilities
HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05322813

Version: 3

Advisory: EliteDesk, ProDesk, EliteOne, ProOne 800/600 G2, MP9 G2 & RP9 RPOS, Elite Slice - Critical Update! ME Firmware Update Required to Avoid System Board Replacement

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 31-Oct-2016

Last updated : 29-Mar-2017

DESCRIPTION

The computer may fail to start and exhibit the following symptoms:

No POST
No video
No fans run
Only one LED is lit on the system board

This can occur even with the latest BIOS if the ME firmware is not up to date.

sourceInformation

SCOPE

Information in this document applies to the following:

Computers:

HP Elite Slice
HP Elite Slice for Meeting Rooms
HP EliteDesk 800 35W G2 Desktop Mini PC
HP EliteDesk 800 65W G2 Desktop Mini PC
HP EliteDesk 800 G2 Small Form Factor PC
HP EliteDesk 800 G2 Tower PC
HP MP9 G2 Retail System
HP ProDesk 400 G2 Desktop Mini PC
HP ProDesk 400 G2 Microtower PC
HP ProDesk 400 G2 Small Form Factor PC
HP ProDesk 400 G2.5 Small Form Factor PC
HP ProDesk 400 G3 Microtower PC
HP ProDesk 400 G3 Small Form Factor PC
HP ProDesk 480 G3 Microtower PC
HP ProDesk 490 G3 Microtower PC
HP ProDesk 600 G2 Desktop Mini PC
HP ProDesk 600 G2 Microtower PC
HP ProDesk 600 G2 Small Form Factor PC
HP ProOne 400 G2 20-inch Non-Touch All-in-One PC
HP ProOne 400 G2 20-inch Touch All-in-One PC
HP ProOne 400 G3 20-inch Non-Touch All-in-One PC
HP ProOne 400 G3 20-inch Touch All-in-One PC
HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
HP RP9 G1 Retail System Model 9015
HP RP9 G1 Retail System Model 9018

RESOLUTION

To prevent the issue, update the ME firmware:

Platforms	SoftPaq Description	Release Notes	Download SoftPaq
ProDesk 480 G3/400 G3 MT/SFF ProDesk 490 G3 MT ProDesk 400 G2 DM ProOne 400 G2 AiO T/NT	HP Business Desktop ME 11.x Firmware Version: 11.0.18.1002 Revision: A	SP78333 release notes	SP78333 file download
HP Elite Slice HP EliteDesk 800 G2 DM HP EliteDesk 800 G2 SFF HP EliteDesk 800 G2 Twr HP EliteOne 800 G2 AiO HP ProDesk 600 G2 DM HP ProDesk 600 G2 SFF HP ProDesk 600 G2 uTwr HP ProOne 600 G2 AiO HP MP9 G2 Retail System HP RP9 G1 Retail Systems	HP Business Desktop ME 11.x Firmware Version: 11.0.18.1002 Revision: A	SP78318 release notes	SP78318 file download

NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

If the issue has already occurred, the system board must be replaced.

If the issue has already occurred, contact HP for further assistance. Please reference this document number when contacting HP.

Hardware platforms affected : HP Elite Slice, HP Elite Slice for Meeting Rooms, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP MP9 G2 Retail System, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP RP9 G1 Retail System, HP RP9 G1 Retail System Model 9018 (deleted)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05322813

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions

hp-online-communities-portlet

Actions

Ask the community!

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

Latvia

hp-detect-load-my-device-portlet

Actions