The Bluetooth option to send or receive files is unavailable. This issue occurs when the OS (Operating System) has been upgraded from Windows 7 to Windows 10.
Figure : Incorrect BT setting: Bluetooth Send and Receive options are unavailable
![Incorrect BT setting: Bluetooth Send and Receive options are unavailable.](/wcc-assets/document/images/137/c05130903.jpg)
Figure : Correct BT setting: Bluetooth Send and Receive options are available
![Correct BT setting: Bluetooth Send and Receive options are available.](/wcc-assets/document/images/10/c05130904.jpg)