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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04957811

Version: 1

HP Pro Tablet 608 G1 Tablets - Micro SDHC/SDXC Card Is Not Detected When Inserted Into Card Reader

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Feb-2016

Last updated : 05-Feb-2016

DESCRIPTION
The Micro SDHC/SDXC card cannot be detected when it is inserted into the card reader. This issue occurs when the computer is powered down with the card inserted and the computer is restarted. The card is not detected after the computer has been restarted.

SCOPE
The information in this document applies to the following:
Tablets:
HP Pro Tablet 608 G1
Operating Systems:
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
  • Microsoft Windows 8.1 (Industry)
RESOLUTION
To recover from this issue, follow the instructions below:
  1. Insert the SDHC/SDXC card into the card slot.
  2. Power on the computer.
  3. The card is detected when it is inserted into the card slot before the computer is started.

Hardware platforms affected : HP Pro Tablet 608 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04957811

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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