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HP Notebook PCs - Opening a Stuck CD or DVD Drive Tray (Windows 10)

This document pertains to HP and Compaq notebook computers with Windows 10.
This document explains how to open a CD or DVD drive tray that does not operate normally. The tray must be manually ejected when any one of the following conditions occur:
  • The drive tray is stuck open or closed.
  • The drive loses power.
  • A disc is inserted improperly.
  • A disc is damaged or scratched.
  • The drive fails.
  • The playback software application refuses to release control of the Eject command.
The drive can usually be opened and the disc removed while the computer is in operation by either pressing the Eject button on the outside of the drive, or by selecting the Eject function in the control panel of the playback app.
Some drives, however, do not have an external Eject button and can be opened only by using File Explorer to eject the disc.
Ejecting a disc using File Explorer
If using the Eject function in the software application does not open the drive, there might be an electronic or control problem. To resolve this problem with File Explorer, use the steps below.
  1. Restart the computer. Click Start , click Power, and select Restart.
    Figure : Restarting the computer
    Restarting the computer
    Wait for the computer to restart and boot into Windows.
  2. Click Start . Then use one of the following methods to open File Explorer:
    • Click File Explorer in the menu.
    • Click the File Explorer icon on the task bar.
    Figure : Opening File Exploror
    Opening File Explorer
  3. Right-click the icon for the stuck drive, and then click Eject.
    Figure : Ejecting the disc
     File Explorer, disc Eject selected
  4. The door on the tray-load drive should open, or the disc in the slot-load drive should be ejected.
      note:
    A slot-load drive with no external eject button will only eject from Windows.
    Figure : Slot-load drive with no external eject button
    Slot-load drive with no external eject button
If the door does not open or the disc does not eject, continue to the next sections to manually open the tray-load or slot-load drive.
Manually opening a tray-load drive to retrieve a disc
Almost all tray-load drives have an external release button and a small hole in the door to access the manual lock release. To open a tray-load drive, do the following:
  1. Shut down the computer. Click Start , click Power, and select Shut down.
    Figure : Shutting down the computer
    Shutting down the computer
    The computer fully shuts down.
  2. Look for the small hole on the faceplate of the drive. This is the manual release hole. The location of the manual release hole will vary.
      note:
    On some models, the release hole and the drive activity LED look similar and are approximately the same size. Do not force the paper clip into the hole if it does not go in. Make sure that the hole is not actually the LED.
  3. Straighten a paper clip to use in this step.
    1. Press in gently on the paper clip until the tray is released.
    2. Releasing the lock will allow the tray to open a small distance.
    3. Remove the paper clip and gently pull out the drawer until the disc is accessible.
    4. Remove the disc from the tray.
      Figure : Manually opening tray and removing disc
      Manually opening the tray and removing the disc
    1. Inserting paper clip
    2. Opening the tray
    3. Removing the disc
Examine the disc, the tray guide rails, and the spindle for signs of physical damage.
If the drive fails to open or close properly, you can order a replacement drive from HP. See Ordering HP Certified Replacement Parts for a replacement.
Opening a slot-load drive to retrieve a disc
Only a few slot-load drives have an external Eject button. Unlike the tray-load drives, very few slot-load drives have any type of manual lock release.
To remove a disc from a slot-load drive that has an external Eject button, use the following steps.
  1. Restart the computer. Click Start , click Power, and select Restart.
    Figure : Restarting the computer
    Restarting the computer
    Wait for the computer to restart and boot into Windows.
  2. Press the external Eject button.
    Figure : Slot-load drive with external Eject button
    External Eject button
  3. If the disc is not ejected manually, open File Explorer and try to use the Eject function for the disc.
There are no other recommended actions. Contact HP and arrange for repair services.
  warning:
Shaking or banging the computer in an attempt to jar the disc loose can loosen or damage other components or cause the computer to stop working. Attempting to insert objects into the slot to dislodge the disc may scratch or damage the disc and internal surfaces of the drive.
If the drive fails to open or close properly, you can order a replacement drive from HP. See Ordering HP Certified Replacement Parts for a replacement.

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