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HP DeskJet 2600, 3630, 4720 Printers - An 'E3' Error Displays (Carriage Jam)

This document is for HP DeskJet 2620, 2621, 2622, 2623, 2624, 2630, 2632, 2633, 2634, 2635, 2652, 2655, 3630, 3631, 3632, 3633, 3634, 3635, 3636, 3637, 3638, 3639, DeskJet Ink Advantage 2675, 2676, 2677, 2678, 3635, 3636, 3638, and DeskJet Ink Advantage Ultra 4729 All-in-One printers.
The ink cartridge carriage stalls in the printer, the control panel displays an 'E' and '3', and the Resume light and the Ink Alert light blink. A paper jam might have occurred previously.
You might also experience the following symptoms:
  • The printer does not print.
  • The print job stops unexpectedly.

Video overview

This video shows how to fix a carriage jam on HP DeskJet 2600 printers.
This video shows how to fix a carriage jam on the HP DeskJet 3634 printer.

Step 1: Look for jammed paper

There are four different areas where jammed paper might be found and removed. Check each area for jammed paper, remove any jammed paper found, and then try to print again.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Remove and then reinstall the ink cartridges

Improper placement or installation of the ink cartridges might cause the printer to indicate a carriage jam error. To make sure that the ink cartridges are installed correctly, remove and reinstall the ink cartridges, and then try to print again.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the exterior door.
    Image: Open the exterior door
  3. Open the ink cartridge access door.
    The ink cartridge carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Image: Opening the cartridge access door
  4. Lightly press down on each ink cartridge to release it.
    Image: Press down on the ink cartridge.
  5. Pull each ink cartridge toward you out of its slot.
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Image: Do not touch the contacts or nozzles.
  6. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each cartridge until it snaps into place.
    Image: Push the ink cartridge into its slot until it snaps into place.
  7. Close the ink cartridge access door.
    Image: Close the ink cartridge access door
  8. Close the exterior door.
    Image: Close the exterior door
Try to print. If the error persists, continue to the next step.

Step 3: Plug the printer directly into a wall outlet

  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the printer.
  5. Turn on the printer.
Try to print. If the error persists, continue to the next step.

Step 4: Reset the printer

Resetting the printer can clear carriage jam errors.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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