solution Contentsolution Content

HP LaserJet Enterprise and OfficeJet Enterprise MFP printers - 30.03.23 error

Issue:

This document applies to the following products:
  • HP LaserJet Enterprise 500 MFP M525
  • HP LaserJet Enterprise 500 color MFP M575
  • HP OfficeJet Enterprise Color MFP X585
  • HP Color LaserJet Enterprise MFP M680
  • HP LaserJet Enterprise MFP M725
  • HP LaserJet Enterprise 700 color MFP M775
  • HP LaserJet Enterprise flow MFP M830
  • HP Color LaserJet Enterprise flow MFP M880
When a 30.03.23 Error Alignment Calibration Failure appears on the control panel, it indicates there is an issue calibrating the scanner.
If there is also a copy or scan quality issue you will see a stripe of lines from the leading edge to the trailing edge of each page. A thin or wide stripe can appear in various positions on the page. The lines are parallel to the direction the original is fed into the scanner.
Figure : Short-edge feed
Figure : Long-edge feed

Solution:

Step 1: Turn the printer off, and then on
Turn the printer off, then on, to clear the error.
Step 2: Contact HP
If the condition persists, contact HP technical support to perform additional troubleshooting steps.