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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04422548

Version: 1

HP EliteBook G2 and ProBook G2 Notebook PCs - Microphone Recording Level Set to 50 Percent Records Playback at a Low Level.

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Aug-2014

Last updated : 25-Aug-2014

DESCRIPTION
Recorded playback volume is too low. This only occurs when the recording level is set to 50% or below.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC
  • HP EliteBook Folio 9480m Notebook PC
  • HP ProBook 430 G2 Notebook PC
  • HP ProBook 440 G2 Notebook PC
  • HP ProBook 445 G2 Notebook PC
  • HP ProBook 450 G2 Notebook PC
  • HP ProBook 455 G2 Notebook PC
  • HP ProBook 470 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
To resolve this issue, manually adjust recording level to increase the recording level to 100 percent.
  1. From the Windows Start screen, select the Search Bar.
  2. Enter Sound in the Search Bar.
    Note: If you use a touch screen, simply bring up the on-screen keyboard first.
  3. Select Sound from the search results.
    Figure 1: Search results screen
  4. In the Sound window, select the Recording tab.
  5. Tap or click the recording device that you want to use as your recording device.
    Figure 2: Sound Tab
  6. Choose the desired microphone and tap or click Properties.
  7. In the Properties window, make sure that the Use this device (enable) option is selected in the Device usage drop-down list.
    Figure 3: Microphone Properties
  8. Select the Levels tab.
  9. Make sure that the Microphone sensitivity is set to the maximum level (100%)
  10. Be sure the microphone is not muted. Also, check that the Microphone Boost is set to minimum, then tap or click Apply, then OK.
    Figure 4: Microphone Levels tab

  11. From the Windows Start screen, select the Search Bar and enter Sound Recorder.
  12. Select Sound Recorder from the search results.
    Figure 5: Search result for Sound Recorder

  13. Tap or click Start Recording and speak into the microphone. Try recording your voice, then play it back.
    Figure 6: Sound Recorder

Hardware platforms affected : HP EliteBook 725 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 470 G2 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04422548

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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