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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04383001

Version: 1

HP Notebook PCs - Applications Do Not Finish Downloading From Microsoft Store When Using WWAN or WLAN Connection

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jul-2014

Last updated : 24-Jul-2014

DESCRIPTION
Microsoft Store downloads do not complete when using a WWAN or WLAN connection.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers including but not limited to the following:
  • HP EliteBook 2170p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 8570p Notebook PC
  • HP EliteBook 8570w Mobile Workstation
  • HP EliteBook 8770w Mobile Workstation
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 9470m Notebook PC
  • HP EliteBook Revolve 810 G1 Convertible Tablet
  • HP ElitePad 1000 G2 Tablet
  • HP ElitePad 900 G1 Tablet
  • HP Folio 13-2000 Notebook PC
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 4340s Notebook
  • HP ProBook 4341s Notebook PC
  • HP ProBook 440 G0 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC
  • HP ProBook 4445s Notebook PC
  • HP ProBook 445 G1 Notebook PC
  • HP ProBook 450 G0 Notebook PC
  • HP ProBook 450 G0 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 4545s Notebook PC
  • HP ProBook 455 G1 Notebook PC
  • HP ProBook 470 G0 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 4740s Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
  • HP ProBook 6570b Notebook PC
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
To resolve this issue, turn off the metered-connection when downloading applications using a WWAN or WLAN connection.
Perform the following steps to turn the metered-connection off in Microsoft Windows 8.1:
  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
  2. Tap Network, and then tap Connections.
  3. Tap the connection and tap Set as a metered connection off.
Perform the following steps to turn the metered-connection off in Microsoft Windows 8:
  1. Swipe in from the right edge of the screen, tap Settings, and then tap PCSettings.
  2. Tap Devices.
  3. Move the slider under Metered Internet connections to the right turn the connection off.
  4. Close PC Settings, the metered connection has now been turned off.
For more information about the metered connection, refer to the following link:
  note:
The preceding link takes you outside the HP Web site. HP does not control and is not responsible for information outside the HP Web site.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP ElitePad 900 G1 Tablet, HP Folio 13-2000 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 6570b Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04383001

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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