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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04233229

Version: 1

HP MX10 Retail Solution - HP ElitePad 900 G1 Tablet Does Not Recognize the Monitor Attached to the HP Retail Expansion Dock

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Apr-2014

Last updated : 09-Apr-2014

DESCRIPTION
The ElitePad 900 G1 Tablet does not recognize the monitor attached to the HP Retail Expansion Dock. This may occur when undocking and docking the HP Retail Jacket to the HP Retail Expansion Dock.
NOTE: This only occurs with external monitors using a DB9 (COM) connection.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP MX10 Retail Solution
Accessories:
  • HP ElitePad 900 G1 Tablet
  • HP Retail Jacket for ElitePad 900 G1 Tablet
  • HP Retail Expansion Dock for ElitePad 900 G1 Tablet
RESOLUTION
Devices powered by 12v or 24v com ports cannot be hot plugged.
To resolve this issue, perform the following steps:
  1. Remove the I/O cover from the HP Retail Expansion Dock.
  2. Disconnect the power cord from the HP Retail Expansion Dock.
  3. Connect the devices powered by com ports.
  4. Connect the power cord to the HP Retail Expansion Dock.
  5. Attach the I/O cover to the HP Retail Expansion Dock.
Figure 1. I/O Cover removed

Hardware platforms affected : HP MX10 Retail Solution with Retail Jacket

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04233229

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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