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HP Latex 3000 Printer Series - Printer messages

Printer messages

Occasionally you may see messages such as the following in the Internal Print Server window.
There are two types: text messages, which are more informative, and messages containing numerical codes, which mean that the printer has detected a problem or malfunction.
When one of these messages appears, please follow any instructions provided by the printer, and consult the tables below. If you feel in doubt about the correct response, or if you have followed the recommendation but the problem persists, call your service representative. See HP Customer Care CentersHP Customer Care Centers.
Text messages
Message
Recommendation
{Color} cartridge has expired
You are advised to replace the ink cartridge. See Remove an ink cartridgeRemove an ink cartridge.
{Color} cartridge is altered
You are advised to replace the ink cartridge. See Remove an ink cartridgeRemove an ink cartridge.
{Color} cartridge is low on ink
Be ready to replace the ink cartridge soon.
{Color} cartridge is missing
Install the correct ink cartridge. See Insert an ink cartridgeInsert an ink cartridge.
{Color} cartridge is non-HP ink
You are recommended to install an HP ink cartridge for best performance.
{Color} cartridge is out of ink
Replace the ink cartridge. See Remove an ink cartridgeRemove an ink cartridge.
{Color} printhead is missing
Install the correct printhead. See Insert a printheadInsert a printhead.
{Color} printhead out of warranty
The printhead’s warranty has ended, because of the length of time it has been in operation, because of the volume of ink used, or because non-HP ink has been used in the system. See the limited warranty document.
An error has occurred in printhead detection
Remove the printhead, clean any ink from the electrical connectors on the printhead (do not try to clean the nozzles), and reinsert the printhead. See The Internal Print Server recommends replacing or reseating a printheadThe Internal Print Server recommends replacing or reseating a printhead.
Checking file system
After a dirty power off, the printer performs a file system check, which will take some minutes.
Checking printer
The printer is completing checks and cool-down cycle after finishing a job.
Clean drop detector spittoon
You are advised to clean the ink deposits. See Clean the ink depositsClean the ink deposits.
Cleaner roll jam.
Go to the Internal Print Server and select the Ink System menu, then Check cleaner roll. Pull out the printhead cleaning roll assembly, raise the pinchwheels, wind the roll forward manually, then lower the pinchwheels and push the assembly back into the printer.
Color calibration cancelled because of scanning errors
The color calibration chart could not be scanned successfully with the current substrate. See Color calibration failsColor calibration fails.
Connecting
The Internal Print Server is connecting to the printer.
Connecting printer, please wait
The Internal Print Server is starting the printer.
Disconnected
The printer is shut down or not detected.
FW upgrade post actions
The firmware update is being performed.
Ink drying
The printer is drying the last passes of a job after printing it.
Ink system not ready to print
Please wait a while. If the printer does not recover, restart it.
Job canceled due to lack of data received from the IPS
If the problem persists, check the configuration of the Internal Print Server computer.
Line sensor calib. error: substrate too small
Load a larger substrate.
Low cleaner roll
Be ready to replace the printhead cleaning roll soon.
Lower lever
Lower the substrate pressure handles.
Maintenance #N advised. Please contact HP
You are advised to contact your service representative. See HP Customer Care CentersHP Customer Care Centers.
No substrate loaded
Load substrate.
Please close safety sensor
An open safety circuit has been detected, and should be closed in order to continue working.
Please press rearm button
Press the blue, blinking button to finish the printer’s start-up procedure.
Please release emergency stop
An emergency button has been pressed, and must be released to continue working.
Preparing to print
The printer is performing checks and warm-up prior to printing.
Printer cannot carry on printing
Check that the three-phase power supply is working and that the ambient temperature is within the normal range. This problem can also be caused by holes in the substrate, by reflective or transparent substrates, or by a dirty or faulty temperature sensor.
Printer cannot cool down
If the ambient temperature is within the normal range, this problem may be caused by removing the substrate too quickly after printing. Try leaving the substrate in the printer until temperatures settle down after printing.
Printer cannot warm up
Check that the three-phase power supply is working. This problem can also be caused by holes in the substrate, by reflective or transparent substrates, or by a dirty or faulty temperature sensor.
Printheads not aligned
Align the printheads. See Align the printheadsAlign the printheads.
Printhead replacement incomplete
The printhead replacement process was unsuccessful. See The Internal Print Server recommends replacing or reseating a printheadThe Internal Print Server recommends replacing or reseating a printhead.
Printing
The printer is printing.
Ready
The printer is ready to receive and print a job.
Remove {color} printhead
Remove the printhead. See Remove a printheadRemove a printhead.
Replace {color} cartridge
Replace the ink cartridge. See The Internal Print Server recommends replacing or reseating an ink cartridgeThe Internal Print Server recommends replacing or reseating an ink cartridge.
Replace {color} printhead
Replace the printhead. See The Internal Print Server recommends replacing or reseating a printheadThe Internal Print Server recommends replacing or reseating a printhead.
Replace aerosol filter
You are advised to replace both aerosol filters. See Replace the aerosol filtersReplace the aerosol filters.
Reseat {color} cartridge
Reseat the ink cartridge. See The Internal Print Server recommends replacing or reseating an ink cartridgeThe Internal Print Server recommends replacing or reseating an ink cartridge.
Reseat {color} printhead
Reseat the printhead. See The Internal Print Server recommends replacing or reseating a printheadThe Internal Print Server recommends replacing or reseating a printhead.
Select substrate name in the IPS
Select the name of the loaded substrate in the Internal Print Server.
Starting
The printer is being detected while starting up.
Substrate jam: remove substrate
See The substrate has jammedThe substrate has jammed.
Substrate may be detached from the rear spindle or slippage detected. Substrate will be unloaded.
See The substrate is not attached to the core and/or spindleThe substrate is not attached to the core and/or spindle.
System error
The printer has a system error. In the alert window, you should see the numerical code of the system error.
Very low cleaner roll
Be ready to replace the printhead cleaning roll very soon.
Numerical error codes
Error code
Recommendation
10.04.XX:YY
Problem with e-cabinet fuses. You may need to run a subsystem diagnostic to confirm that fuse replacement is required.
10.06.09:40
The emergency stops and/or safety relay have been activated. Check that the emergency stops are not activated. If the problem persists, run a diagnostic to identify the issue.
51.01.00:92
The main window is open. Close the window to continue printing. If the problem persists, run a diagnostic to identify the issue.
51.02.00:92
The front cover is open. Close the front cover to continue printing. If the problem persists, run a diagnostic to identify the issue.
51.03.00:92
The loading table is not closed. Close the loading table to continue printing. If the problem persists, run a diagnostic to identify the issue.
51.04.00:92
The emergency stops and/or safety relay have been activated. Check that the emergency stops are not activated. If the problem persists, run a diagnostic to identify the issue.
86.01.00:01
Carriage movement failure. Ensure that maintenance routines are up to date, then perform Reinitialize carriage from the Internal Print Server. Also perform the carriage-rail cleaning process (see Clean the carriage rails and replace the oiler foamsClean the carriage rails and replace the oiler foams).
86.04.00:08
Possible scan-axis jam detected. Check that servicing and substrate paths are completely clean and clear of obstacles, then perform Reinitialize carriage from the Internal Print Server. If the problem persists, run subsystem diagnostics and call your service representative.
note:
The above table includes the most significant numerical codes. If you receive an error code that is not in the table, follow the instructions in the message.

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