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HP Pavilion and ENVY Notebook PCs - PC Does Not Connect to Wireless Network and Yellow Icon Next to Bluetooth Device in Device Manager (Microsoft Windows 7, 8, and 8.1)

Device Manager displays a yellow triangle with an exclamation point next to the Bluetooth device. The Bluetooth device might not be detected or nonresponsive. The computer does not connect to a Wi-Fi network.
The Bluetooth and WLAN drivers need to be updated. To resolve this issue, remove the old WLAN and Bluetooth drivers, then download and install the appropriate SoftPaqs:
  note:
Install the SoftPaq for both the WLAN module and the Bluetooth module to resolve this issue.
SoftPaq Description
Affected Operating System
Release Notes
Download SoftPaq
Ralink Bluetooth Software Driver
Version: 11.0.748.2
Revision: C
Microsoft Windows 7 and 8
Ralink 802.11 b/g/n Wireless LAN Adapter Driver
Version: 5.0.37.0
Revision: D
Microsoft Windows 7 and 8
Mediatek Bluetooth Software Driver
Version: 11.0.748.2
Revision: D
Microsoft Windows 8.1
Mediatek 802.11 Wireless LAN Adapter Driver
Version: 5.0.37.0
Revision: B
Microsoft Windows 8.1
  note:
A more recent version of this software may be available. Check for newer versions at //www.hp.com/.
If installing the drivers does not resolve the issue, contact HP to service the computer.

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Country: Flag Latvia

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