hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Welcome Samsung Printer Customers

    Need support for your Samsung Printer?  HP is here to help!  Learn More

hp-concentra-wrapper-portlet

Actions
Loading...

HP Compaq Pro 6300 Desktop PC - The Computer Responds to Ping When In Shutdown or Sleep Mode Even if DASH Is Disabled

This document pertains to HP Compaq Pro 6300 Desktop computers using DASH (Desktop and mobile Architecture for Systems Hardware).
HP Compaq Pro 6305 computers still respond to Ping (Packet Internet Groper) when Windows is in shut down or sleep mode, and even when DASH is disabled in BIOS.
The computer is working as designed. Responding to Ping when the computer is in shutdown or in sleep mode is a feature of the onboard Broadcom chip in association with the Windows driver and BIOS. However, this feature should turn off when DASH is disabled in BIOS.
The computer is working as designed. Responding to Ping when the computer is in shutdown or in sleep mode is a feature of the onboard Broadcom chip in association with the Windows driver and BIOS. However, this feature should turn off when DASH is disabled in BIOS.
Update the BIOS
To resolve this issue, update BIOS to version 2.57 or later. With this version the computer no longer responds to Ping when DASH is disabled in BIOS.
Click here to update BIOS 2.57 or later versions.
For information on how to find and install the latest version of BIOS, please the HP support document HP Desktop PCs - Updating the BIOS.
For information on how to navigate BIOS, go to the Service Media Library to access the BIOS Simulator for end users computer model.
Follow these steps to access BIOS.
  1. Turn off the workstation.
  2. Turn on the workstation, and then repeatedly press the esc key to enter the Startup Menu.
  3. From the Startup Menu, press the F10 key to enter the BIOS setup utility.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Latvia

hp-detect-load-my-device-portlet

Actions
Loading...