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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03744526

Version: 1

HP rp5800 Point of Sale System - Third Party Application May Freeze, Lockup or Behave Erratically

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Apr-2013

Last updated : 23-Apr-2013

DESCRIPTION
The video driver may cause a third party application freeze, lock up or behave erratically. The operating system will appear to run normally.

SCOPE
HP rp5800 Point of Sale System
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
Intel Graphics Driver
Version: 6.14.10.5430
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/

Hardware platforms affected : HP rp5800 Retail System

Operating systems affected : Microsoft Windows XP Pro

Software affected : Not applicable

Support Communication Cross Reference ID : IA03744526

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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