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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03734204

Version: 1

HP 4320t Mobile Thin Client - HP Device Manager Cannot Image Mobile Thin Client

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Apr-2013

Last updated : 15-Apr-2013

DESCRIPTION
The following error message is displayed when the HP Device Manager 4.4.3 is used to send an image to the 4320t Mobile Thin Client:
-400 'failed to connect to share folder'
Then the procedure fails.

SCOPE
HP 4320t Mobile Thin Client
RESOLUTION
Install HP Device Manager 4.5 SP1 or later to resolve this issue.
Download and install HP Device Manager 4.5 SP1: https://ftp.hp.com/pub/hpdm/Software/4.5/HP_Device_Manager-4.5SP1.exe
The HP Device Manager 4.5 SP1 release notes can be found here: https://ftp.hp.com/pub/hpdm/Documentation/ReleaseNotes/ReleaseNotes_HP_Device_Manager-4.5SP1.pdf

Hardware platforms affected : HP 4320t Mobile Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03734204

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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