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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP LaserJet Enterprise 500 color M551 - Product views

Product front view

    Figure : Front of the product
  1. Output-bin extension
  2. Standard output bin
  3. Duplex reverse guide (select models only)
  4. USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories (select models only)
  5. Control panel
  6. Right door (access for clearing jams)
  7. Tray 1 (pull the handle to open the tray)
  8. Power button (illuminates when turned on)
  9. Lower-right door (access for clearing jams) (included with HP LaserJet Enterprise 500 color M551xh)
  10. Tray 2
  11. Optional Tray 3 (included with HP LaserJet Enterprise 500 color M551xh)
  12. Front door (access to print cartridges and toner collection unit)

Product back view

    Figure : Back of the product
  1. Slot for a cable-type security lock
  2. Interface ports
  3. Power connection

Interface ports

    Figure : Location of interface ports
  1. USB port for a third-party device
  2. Hi-Speed USB 2.0 printing port
  3. RJ-45 network port

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Figure : Serial and model number label location

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Country/Region: Flag Latvia

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