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HP Customer Support - Knowledge Base

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Win10 - USB Printing broke post Windows update
USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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HP LaserJet Enterprise 500 color M551 - Product views

Product front view

Product back view

Interface ports

Serial number and model number location

Product front view

Figure : Front of the product

Output-bin extension

Standard output bin

Duplex reverse guide (select models only)

USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories (select models only)

Control panel

Right door (access for clearing jams)

Tray 1 (pull the handle to open the tray)

Power button (illuminates when turned on)

Lower-right door (access for clearing jams) (included with HP LaserJet Enterprise 500 color M551xh)

Tray 2

Optional Tray 3 (included with HP LaserJet Enterprise 500 color M551xh)

Front door (access to print cartridges and toner collection unit)

Product back view

Figure : Back of the product

Slot for a cable-type security lock

Interface ports

Power connection

Interface ports

Figure : Location of interface ports

USB port for a third-party device

Hi-Speed USB 2.0 printing port

RJ-45 network port

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Figure : Serial and model number label location