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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP LaserJet Enterprise P3010/P3015 Printer Series - Blank Pages after Replacing Toner Cartridge

Issue
Printer is printing blank pages after the toner cartridge has been replaced.
Solution
Follow the steps below to resolve this issue:
  1. Check the electrical contact marked in the photo on the toner cartridge.
  2. If this contact is damaged replace the toner cartridge with a new one.
  3. If this contact is fine, check the contact marked in the below picture, inside unit in the toner cradle.
  4. If the marked contact is broken or bent, the unit need to be repaired, contact the nearest HP contact center for support.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag Latvia

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