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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP High-Performance Secure Hard Disk - Manage the HP Secure Hard Disk

This section contains general information about the HP Secure Hard Disk, and then specific instructions for managing the HP Secure Hard Disk.
General information
This section contains general information about managing your HP Secure Hard Disk.
Standard hard disks are disabled
After the HP Secure Hard Disk is installed, any standard (non-encrypted) EIO or internal hard disks that remain in the printer/MFP are disabled. Also, if you install a standard hard disk in a printer/MFP after an HP Secure Hard Disk is installed, that standard hard disk is automatically disabled. Disabled standard (non-encrypted) hard disks are inaccessible, but are reported as physically present by the HP embedded Web server and on the configuration page.
The following example shows the status of a standard (non-encrypted) internal hard disk after an HP High-Performance Secure EIO Hard Disk is installed:
Hard Disk:
Internal (Not encryptable)
Serial Number:
ABCDE1234567890abcde
Drive Status:
Disabled
Encryption Status:
Another encrypted drive present
Hard Disk:
EIO 1 (encryptable)
Serial Number:
ABCDE1234567890abcde
Drive Status:
Enabled
Encryption Status:
Encrypted
Notice that the Drive Status of the standard hard disk is Disabled and that the Encryption Status is Another encrypted drive present.
  caution:
After installation, if the HP Secure Hard Disk is removed from the printer/MFP, any standard (non-encrypted) hard disks that were previously disabled are again accessible.
Hard disk priority
A printer/MFP can contain one locked HP Secure Hard Disk. If you install multiple hard disks in a printer/MFP, the system uses the following priority to determine the active hard disk:
  • Internal encrypted
  • EIO encrypted
  • Internal not encrypted
  • EIO not encrypted
  caution:
Installing more than one HP Secure Hard Disk in a printer/MFP can disable a previously functioning HP Secure Hard Disk. For example, if you install an internal HP Secure Hard Disk in a printer/MFP that contains a functioning EIO HP Secure Hard Disk, the EIO disk is disabled and no longer accessible.
Reinitialize, Disable, or Erase the HP Secure Hard Disk
When required, use the HP embedded Web server to reinitialize the HP Secure Hard Disk, disable encryption, or perform a secure storage erase.
  note:
For additional information about the HP embedded Web server and the supported Web browsers, see the setup or use guides for your printer/MFP model. For information about when to use these options, see Troubleshooting.
Reinitialize the HP Secure Hard Disk
The HP embedded Web server option Reinitialize Hard Drive unlocks the HP Secure Hard Disk from the printer/MFP and resets encryption making the data inaccessible. You might need to reinitialize if an installed HP Secure Hard Disk was encrypted or originally locked to a different printer/MFP.
A reinitialized HP Secure Hard Disk can be re-locked to the same printer/MFP, or moved to a different (compatible) printer/MFP. (Verify that the printer/MFP uses the latest firmware version.)
  caution:
All existing data on the HP Secure Hard Disk becomes inaccessible and disk encryption is reset. The printer/MFP restarts at the conclusion of the process. The setting that enables encryption when the printer/MFP starts (Automatically enable encryption when powered on) is disabled. You must manually select to enable encryption.
  1. Start a supported Web browser and enter the IP address or host name of the printer/MFP as the URL.
  2. From the HP embedded Web server page, select the Settings tab, and then select Security.
  3. In the Hard Drive and Mass Storage Security Settings section, select Configure.
    The HP Secure Hard Disk status is displayed, which includes the type, serial number, drive status, and encryption status, as in the following example:
    Hard Disk:
    Internal (encryptable)
    Serial Number:
    ABCDE1234567890abcde
    Drive Status:
    Enabled
    Encryption Status:
    Encrypted
  4. Select Reinitialize Hard Drive.
  5. When the process is complete and the printer has restarted, go to the Hard Drive and Mass Storage Security Settings page (HP encrypted Hard Drive Configuration), and select Enable Encryption using Random Drive Password, which is recommended, or Manually Specify Drive Password.
  6. If you select to manually specify the drive password, enter the password to use. (The password is displayed for auditing purposes.)
  7. To activate your selection, click the Enable Encryption option.
Disable encryption
The HP embedded Web server option Disable encryption and continue, disables encryption on the printer/MFP. Use this option when a printer/MFP is configured to use an HP Secure Hard Disk, but a standard (non-encrypted) hard disk is installed in its place. Using this option assumes that you want to disable encryption and continue using the standard (non-encrypted) hard disk. Otherwise, you must locate and install the correct HP Secure Hard Disk that is locked to this printer/MFP.
When you disable encryption, the information on the previously encrypted HP Secure Hard Disk is unreadable, since the encryption key no longer matches the key stored on the printer/MFP. Selecting this option reboots the printer/MFP.
  caution:
All data on the original HP Secure Hard Disk becomes unreadable. The printer/MFP restarts at the conclusion of the process. The setting to enable encryption when the printer/MFP starts (Automatically enable encryption when powered on) is disabled.
  1. Start a supported Web browser and enter the IP address or host name of the printer/MFP as the URL.
  2. From the HP embedded Web server page, select the Settings tab, and then select Security.
  3. In the Hard Drive and Mass Storage Security Settings section, select Configure.
    The HP Secure Hard Disk status is displayed, which includes the type, serial number, drive status, and encryption status.
  4. To reset encryption, select Disable encryption and continue.
      note:
    Disabling encryption occurs almost immediately. However, the time required to reboot the printer/MFP depends on the model.
Secure storage erase
Select this option to permanently remove all data from the encrypted HP Secure Hard Disk or the standard (non-encrypted) hard disk(s). After the data is erased, the printer/MFP reboots. Erasing the disk can take significant time (hours) to complete. (Unlike disabling encryption, which occurs almost immediately, this option overwrites data.)
  caution:
All data on the selected HP Secure Hard Disk or the standard (non-encrypted) hard disk is erased. The printer/MFP restarts at the conclusion of the process.
  1. Start a supported Web browser and enter the IP address or host name of the printer/MFP as the URL.
  2. From the HP embedded Web server page, select the Settings tab, and then select Security.
  3. In the Hard Drive and Mass Storage Security Settings section, select Configure.
    The hard disk status is displayed, which includes the type, serial number, drive status, and encryption status.
  4. Select the device to erase.
      note:
    It can take a significant amount of time (hours) for the printer/MFP to complete this phase and restart.
  5. Click Perform Secure Storage Erase.

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