hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

An 'Incompatible Print Cartridge' Message Displays for HP Deskjet D2320, D2330, D2345, D2360, and D2368 Printers

Issue

After you install a print cartridge, the power light continues to blink. The printer will not print. Incompatible Print Cartridge displays on the computer screen.
Figure : Power light blinking

Solution

Work through the sections below in order. When the power light stops blinking, you have solved the problem.
note:
In the procedures below, the "problem" cartridge is identified by the message on the computer screen.

Step one: Close printer cover

If the printer cover is open, close it.

Step two: Determine which cartridge is the problem

If the message on the computer does not identify a particular cartridge (it says only Print cartridge error), follow the steps below to determine which cartridge is causing the problem.
  1. Open the cartridge access door.
  2. Remove either cartridge (not both).
  3. Close the cartridge access door.
    • If the computer message is Print Cartridge Error, then the print cartridge that is still in the printer is the problem cartridge.
    • If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ...Either missing, not detected, or incorrectly installed), then the cartridge you have removed is the problem cartridge.
  4. To reseat the problem cartridge, proceed to the next step.

Step three: Remove, inspect, and reseat the problem cartridge

If the problem still occurs, the electrical contact between the cartridges and the printer might be bad. Removing and reseating the cartridges might help.
  1. Open the cartridge access door and wait a moment for the cartridges to come to the center.
  2. Press down on the end of the problem cartridge to snap it out of the carriage.
    Figure : Removing the problem cartridge
  3. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure : Removing the tape
  4. Replace the cartridge. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure : Replacing the cartridge
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.

Step four: Clean the problem cartridge contacts

  1. Gather the following items to clean the ink cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.
  2. Open the ink cartridge access door and wait until the carriage is idle and silent.
  3. Disconnect the power cord from the back of the printer.
  4. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.
    note:
    Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
  5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  6. Clean only the copper-colored contacts
    1. Copper-colored contacts
    2. Ink nozzles (do not clean)
  7. Repeat these steps for the other ink cartridge.
  8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
  9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
    Image: The electrical contacts in the ink cartridge slots
  10. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.
  11. Reinstall the ink cartridges.
  12. Close the ink cartridge access door.
  13. Reconnect the power cord to the back of the printer.
  14. Press the Power button to turn on the printer.
  15. Try to print a page.
  16. If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.

Step five: Repeat reseating and cleaning steps

If the problem is not solved, repeat the reseating and cleaning procedures above.

Step six: Service the product

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Latvia

hp-detect-load-my-device-portlet

Actions
Loading...