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Evo Notebook N800c - Communications Troubleshooting

Communications Troubleshooting

If you experience connection problems while using the modem outside your home country, the following suggestions may help:
Check the telephone line type
The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line. A telephone line described as a data line, fax machine line, modem line, or standard telephone line, is probably an analog line.
Check for pulse or tone dialing
Dial a few digits on the telephone and listen for clicks (pulses) or tones. Then select:
Windows 98:
1. Select Start > Settings > Control Panel.
2. Double-click the Modems icon > General tab.
3. Select your modem > Dialing Properties > Tone or Pulse Dialing.
4. Select OK > OK.
Windows 2000 Professional:
1. Select Start > Settings > Control panel.
2. Double-click the Phone and Modem Options icon.
3. Select your location > Edit > Tone or Pulse Dialing.
4. Select OK > OK.
Windows XP Home and XP Professional:
1. Select Start > Control Panel.
2. Double-click the Network and Internet Connections icon > Phone and Modem Properties (menu in the left column).
3. Select the Dialing Rules tab.
4. Select your location.
5. Select Edit > Tone or Pulse Dialing.
6. Select OK > OK.
Check the telephone number you are dialing and the response of the remote modem
Dial the telephone number on the telephone, wait for the remote modem to answer, then hang up.
Set the modem to ignore dial tones
If the modem receives a dial tone it does not recognize, it will not dial and will display a No Dial Tone error message. Use the following procedures to set the modem to ignore all dial tones before dialing:
 
Windows 98:
1. Select Start > Settings > Control Panel.
2. Double-click the Modems icon > Select your modem.
3. Select Properties > Connection tab > Clear the Wait for Dial Tone Before Dialing check box.
4. If you continue to receive the No Dial Tone error message after clearing the check box:
    a. Select Start > Settings > Control Panel > Double-click Modem > Dialing Properties.
    b. Select your location in the I Am In drop-down box.
    c. Clear the Wait for Dial Tone Before Dialing check box.
Windows 2000 Professional:
1. Select Start > Settings > Control Panel.
2. Double-click the Phone and Modem Options icon > Modem tab.
3. Select your modem.
4. Select Properties > General tab.
5. Clear the Wait for Dial Tone Before Dialing check box.
6. If you continue to receive the No Dial Tone error message after clearing the check box:
    a. Select Start > Settings > Control Panel > Phone and Modems Options icon.
    b. Select the Dialing Rules tab.
    c. In the Locations list, select the location from which you are dialing.
    d. Select Edit.
    e. Select your location from the drop-down list in the Country/Region box.
    f. Select Apply > OK.
    g. Select the Modem tab.
    h. Select your modem.
    i. Select Properties > General tab.
    j. Clear the Wait for Dial Tone Before Dialing check box.
Windows XP Home and XP Professional:
1. Select Start > Control Panel > Network and Internet Connections icon.
2. Select Phone and Modem Properties (menu in the left column) > Modem Tab.
3. Select your modem > Properties > Modem tab.
4. Clear the Wait for Dial Tone Before Dialing check box.
5. If you continue to receive the No Dial Tone error message after clearing the check box:
    a. Select Start > Control Panel > Network and Internet Connections icon.
    b. Select Phone and Modem Properties (menu in the left column).
    c. Select the Dialing Rules tab.
    d. Select your location > Edit.
    e. Select your location from the drop-down list in the Country/Region box.
    f. Select Apply > OK.
7. Select the Modem tab.
8. Select your modem > Properties.
9. Clear the Wait for Dial Tone Before Dialing check box.

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