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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Photosmart Printers - Printed Images Contain White or Single Color Streaks

Introduction
HP Photosmart printers may print images with white lines or single color streaks. This issue can be caused by ink that has dried in the ink nozzles or by debris that is blocking the ink nozzles. The ink cartridges and the and printer cradle should be cleaned. Clean the ink cartridges with the ink cartridge cleaning utility in the HP Printer Toolbox. Also, clean the ink cartridges and the print cradle manually.
Cleaning the ink cartridges with the HP Printer Toolbox
  1. Click Start.
  2. Click Settings.
  3. Click Printers.
  4. Right-click the icon of the printer in use.
  5. Click Properties.
  6. Click the Services tab.
  7. Click Open the HP Photosmart Toolbox or Service this device.
  8. Click the Device Services tab. This tab does not display in Windows XP; proceed to the next step.
  9. Click Clean the Print Cartridges.
  10. Follow the onscreen prompts.
Manually cleaning the ink cartridges
  1. Turn the printer on and lift the top cover.
  2. After the ink cartridges have moved to the center of the printer, unplug the power cord from the back of the printer.
  3. Remove the ink cartridges and place them wide side down on a piece of paper.
  4. Prepare a clean, foam-rubber swab or a lint-free cloth slightly dampened with water.
  5. Locate the copper-colored circuitry strip on the back of each cartridge.
  6. Clean the copper-colored strip with the dampened swab or cloth. Do not wipe the nozzle end of the cartridge or touch the nozzle plate.
  7. Clean the carriage contacts on the back wall of the ink cartridge carriage with a damp foam-rubber swab or lint-free cloth. Use a dry foam-rubber swab or a lint-free cloth to remove moisture from the contacts.
Cleaning the ink cartridge cradle
  1. Assume an eye level position with the HP Photosmart printer.
  2. Locate the ink cartridge cradle.
  3. Using clean, moistened swabs, wipe the underside of each wall of the carriage where fibers may collect and come in contact with the paper. Repeat until no ink residue is seen on a clean swab.
  4. Reconnect power cord when finished cleaning.
  5. When finished cleaning the ink cartridges and the cradle, print a test page.

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